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COVID-19 FAQs

Answers to your questions on COVID-19 and how to see a doctor from home.

FAQs

COVID-19

If you have symptoms


If you are feeling symptoms of COVID, you should get tested immediately regardless of vaccination status.


If you were exposed


If you are vaccinated, get tested within 5 days of exposure. If you are unvaccinated, get tested immediately and then again 5 days later.


Best practices for testing and self-isolation are still evolving. For the most up-to-date information on COVID testing and guidelines, please talk to your doctor and check the CDC's testing guidelines and self-isolation guidlines to stay up-to-date.

People with COVID experience a range of symptoms, including:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This is not a complete list of symptoms. Refer to your doctor and the CDC or local health authority for a complete list.

If you are experiencing symptoms of COVID or if you have been exposed, you should get tested regardless of vaccination status. If you are unvaccinated, the CDC recommends getting tested immediately and then again in 5 days. Vaccinated people should get tested 5 days after exposure.


There are two kinds of tests available today: viral PCR and antigen tests. Free COVID testing is generally available nationwide through a mix of local testing sites, at doctor offices, and at neighborhood stores like CVS, Walgreens, and more. Check your local health website for resources to find the nearest test.


While antibody tests are used to detect the presence of COVID antibodies, it is not recommended to use this test to determine an active infection.


For the latest on testing, refer to the CDC testing guidelines.


To get screened for COVID and talk to a doctor about concerns, symptoms, and more, book a COVID screening today.

There are two primary types of COVID-19 tests that have been approved by the FDA. They are detailed below:

Viral Tests:

Viral tests are used to determine whether or not you have been infected by SARS-CoV-2, the virus that causes COVID-19. These tests detect infections present at the time of the test.

- PCR Tests: PCR (polymerase chain reaction) tests are commonly analyzed in a laboratory and indicate the presence of the COVID-19 virus' RNA. PCR tests are generally more accurate than rapid antigen tests, but may take several days to process. A PCR test is commonly performed via a swab of the nose or throat. Some tests may also use a fluid sample (via saliva collected in a vial), which is then analyzed by the testing site.

- Antigen Test: Antigen tests detect proteins (antigens) of the SARS-CoV-2 virus. A rapid antigen test is very accurate, but slightly less accurate than a PCR test. Antigen tests are performed via a nasal swab. The FDA has approved the emergency-use authorization of at-home antigen tests, which means these rapid tests are available for personal use without the requirement of driving to a testing site.

Antibody Tests:

Antibody tests detect the presence of antibodies (the proteins that combat infection) in the blood. Antibody tests will not diagnose a current infection, rather they are used to determine whether or not an individual has been previously infected by the COVID-19 virus. According to the CDC, antibody tests are not recommended for individuals dealing with a current infection, or individuals who have immunity to COVID-19 after receiving a full vaccination series against the virus. Antibody tests are performed via a blood sample (usually a finger prick or blood drawn from the arm).

PCR (polymerase chain reaction) tests are used to detect the genetic material of a virus or other pathogen (organisms that cause disease). PCR testing is used to detect the presence of several different viruses but is presently known as a highly accurate method of diagnosing an active infection caused by the COVID-19 virus (also known as coronavirus 2019).

Both PCR and antigen tests have been approved by the Food and Drug Administration (FDA) and endorsed by the Centers for Disease Control and Prevention (CDC), as effective and accurate COVID-19 testing methods. Unlike antibody tests, which detect the presence of antibodies in the blood that act as evidence of a previous infection, these diagnostic tests can detect current infections caused by the COVID-19 virus.

Viral PCR tests use a fluid sample (usually taken from a nasal swab, throat swab, or a saliva sample) to check for the genetic material - in this case, the RNA - of the SARS-CoV-2 virus that causes COVID-19. These molecular tests may take longer to process than antigen tests, but are generally considered the most accurate form of viral testing available.

Antigen tests use a similar fluid sample (taken from a nasal swab or throat swab) to check for proteins in the COVID-19 virus. Rapid antigen tests may produce results more quickly than a PCR test, but also may be slightly less accurate. Specifically, antigen tests have been shown to yield occasional false-negative test results - which describes a negative test result despite current infection. Because of this, the health care providers may recommend a follow-up PCR test to definitively diagnose an active infection.

For more information about viral COVID-19 tests, testing sites, emergency-use authorizations, and more, visit the CDC's Self-Testing site here.

Antibody testing checks for antibodies to the virus that causes COVID-19. When someone gets COVID-19, their body usually makes antibodies. However, it typically takes one to three weeks to develop these antibodies. Some people may take even longer to develop antibodies, and some people may not develop antibodies. A positive result from this test may mean that person was previously infected with the virus. Talk to your doctor about whether an antibody test is right for you.

Antibody tests should not be used to confirm a COVID-19 diagnosis. To see if you are currently infected, you need a viral test. Viral tests identify the virus in respiratory samples, such as swabs from the inside of your nose.

We do not know yet if having antibodies to the virus that causes COVID-19 can protect someone from getting infected again or, if they do, how long this protection might last. Scientists are conducting research to answer those questions.

For the latest on antibody testing, refer to the CDC guidlelines.

Get tested
If you are experiencing symptoms of COVID, you should get tested immediately, regardless of vaccination status.

Stay home except to get medical care
After a positive diagnosis, you should self-isolate and not leave home until 5 days following your first symptoms or positive test. The CDC changed its self-isolation recommendation, shortening it to 5 days, if asymptomatic, followed by 5 days of wearing a mask around others. Always refer to your local health guidelines and your doctor's recommendation.

Monitor your symptoms
While you are sick, monitor your symptoms including your fever, cough, and more. If your symptoms persist or worsen, contact a doctor. Your doctor or local health authority may provide recommendations on checking your symptoms and reporting information.

When to seek emergency care
According to the CDC, continue to monitor for emergency warning signs of COVID, including:

  • Difficulty breathing
  • Persistent pain or pressure in the chest
  • Confusion
  • Inability to wake or stay awake
  • Pale, gray, or blue-colored skin, lips, or nail beds, depending on skin tone.

*This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you. Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.

If you are looking for more resources and information regarding COVID-19 testing, we recommend referring to the CDC's COVID-19 test page here.

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About telehealth appointments

Telehealth appointments also called telemedicine are medical visits that take place over face-to-face real-time video with fully licensed medical professionals including doctors or nurse practitioners.

Telehealth appointments are medical visits that allow you to speak to a doctor or health care provider online or through a phone call. They allow you to access quality care right from home, often at a better price. Doctors on Sesame provide high-quality care over video, including screening for COVID-19, diagnosing your eczema, treating erectile dysfunction, crafting a treatment plan to fight depression, and so much more. To get the most out of your visit, make sure you are in a well-lit space with a solid wifi connection.

After you book a video appointment, you will receive both an initial confirmation and a reminder via email and text.

There are three ways in which a video visit can be accessed:

  • Select "Join virtual appointment" from the booking confirmation email.
  • If you have an existing account or created one at purchase, log in at sesamecare.com, navigate to 'My appointments,' and select "Join virtual appointment."
  • Click the link in the text message sent to you 15 minutes prior to your scheduled appointment time.

We suggest using Google Chrome, Firefox, or Safari to connect to your visit.

Your booking confirmation will include a link to the video appointment. If you have not received a booking confirmation email, please contact Sesame Customer Support at +1 (877) 947-6411 or support@sesamecare.com.
If your provider has not joined the visit within 20 minutes of your appointment time, please contact Sesame Customer Support at +1 (877) 947-6411 or support@sesamecare.com.
If you do not have access to a camera, please contact Sesame Customer Support at +1 (877) 947-6411 or support@sesamecare.com. While many visits can be conducted via phone, it cannot be guaranteed with purchase.
The service name and details will clarify if the appointment you’re booking is via video.
National lab chains will still accept standard lab orders via fax or online portal. Please confirm with the lab regarding scheduling for in-person collection. COVID-19 lab orders are generally not being collected at Quest and LabCorp locations.

Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments. Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.

Providers are able to issue notes, referrals, lab orders, or other paperwork when deemed appropriate. Providers are not able to assist with worker's compensation, FMLA, disability, or insurance paperwork. In-person care is sometimes required to obtain paperwork from a provider.

Inclusions and exclusions can be viewed prior to booking in the service details.

Work note or other paperwork requests must be shared before or at the time of service. Sesame is unable to facilitate paperwork requests after completion of the visit.

Sesame is unable to provide paperwork specific to requirements for filing insurance claims.

Sesame providers are unable to prescribe controlled substances, including narcotics, through virtual visits. These prescriptions may be prescribed in an office setting and require in person care, if deemed clinically appropriate.
After booking your telehealth appointment on Sesame, you will receive a link to test the phone, tablet, or computer where you will speak with your provider. Sesame will send you a unique and secure webpage for you to access your telehealth appointment directly from your web browser. In the rare case that you run into any technical issues, our friendly support team is available to walk you through any challenges.