Book and complete a visit with a doctor, specialist, or provider who can write prescriptions through Sesame. Look for the "$5 med" tag on the provider card.
If your visit results in a prescription, we'll send you an email and text after to complete your purchase.
We'll send your medication right to your door within 4 business days of shipping - with free delivery.
Sesame is not a pharmacy. As part of its prescription services, Sesame facilitates the delivery of prescription medication by its partner, Truepill pharmacy. Please refer to the Sesame terms of service for further information.
How do I get a prescription?
Our end-to-end integrated prescription offering makes it easy to get affordable prescriptions delivered right to your door. Simply book and complete a visit with a doctor, specialist, or provider who can write prescriptions through Sesame. If your visit results in a prescription, we'll send you an email and text after to complete your purchase. Once you pay for your meds, we'll send them right to your door within three to five business days - with $0 delivery.
Note: Prescriptions are always at the discretion of your provider. Provider visits are designed to evaluate your condition and craft a treatment plan that works for you. In the event that your visit does not result in a prescription, your visit is non-refundable. Controlled substances are not available through Sesame.
My Sesame provider sent my prescription through Sesame. How do I complete the purchase?
If your Sesame provider writes you a prescription through SesameRx, you'll receive an email or text with a link to complete your purchase. We take your privacy seriously. Rest assured that the email and text will never include the name of your medication. Once you've paid for your meds, we'll put your prescription in the mail and send it right to your door - with $0 delivery.
How much does my medication cost?
While most pill-based medications start at just $5 for 30 pills, the final price you pay depends on your medication and how your doctor wrote your prescription. For example, if your medication costs $5 for 30 pills and your doctor prescribed 45 pills, you'll be charged $7.50 at checkout ($5/30 pills * 45 pills prescribed.)
How much does shipping cost?
Shipping is always free when you (re)fill prescriptions with Sesame.
How long will it take for my medication to arrive?
Once you've paid for your meds, your prescription will be processed and shipped as soon as possible. Once in the mail, you can expect your medication to arrive in about 4 business days via USPS First-Class mail. We'll email you the tracking number when your meds are on the way.
When will I get my refills?
Refills are shipped at regular intervals for the length of your prescription - depending on how your provider wrote your prescription. Our care team will time it so that your next shipment will arrive before you run out of your current medication.
You'll be sent an email notification about a week before we begin processing your refill. You may find the exact processing date of your next refill in the Your Prescriptions section when you log-in into your Sesame account.
Can I cancel my medication shipments?
You may cancel shipments that have not been processed at any time.
To cancel, log-in to your Sesame account and go to the Your Prescriptions section. Choose the medication you wish to cancel and click Cancel Medication Subscription.
What is SesameRx's refund and return policy?
We do not offer a refund or return for medications that have been processed.
How can I view the status of my prescription?
Prescriptions will be begin processing after you've paid for your medication. You can view the status of a prescription by logging into your account and going to the Your Prescriptions section. We'll also email you the tracking information once your medication has shipped.
Do you accept insurance for medications?
Medication (re)filled through SesameRx is exclusively cash-pay. We do not accept insurance for the provider visit or the medication, you can submit a reimbursement to your HSA and FSA.
I already have a prescription from a non-Sesame provider, can I transfer it and purchase SesameRx's medications?
Unfortunately, we're not able to support transfers of prescriptions from other providers to Sesame at this time. If you would like to purchase medication through Sesame, please book a visit with one of the providers on Sesame.
My medication hasn't arrived yet. What do I do?
You should have received an email from Sesame with your shipment tracking number to track the status of your shipment. You can also view the status of your prescription in the Your Prescriptions section of your Sesame account. If your shipment hasn't arrived on time - or you're unable to find your package - please contact our customer support at 1-877-947-6411 or firstname.lastname@example.org