Yes! Sesame offers convenient and affordable telehealth visits with licensed health care providers across the country so you can talk through any concerns or questions you may have from the comfort of your own home. Doctors on Sesame can diagnose health conditions, write prescriptions, and offer referrals when needed.

Some preventative care services DO require an in-person appointment. Blood work and some screening exams need to be conducted in person rather than over video. Full physical exams also require an in-person appointment.

If you have concerns about your health or wellness, or want to talk through what kind of screening tests you should undergo, talk to a health care provider over video to get the answers you need right away.

It depends. Telehealth platforms like Sesame make it easier than ever to see a doctor online from the comfort of your home through virtual visits. These are real-time video chats with doctors and providers that are used to address symptoms, discuss prescriptions, and screen for health care conditions. Telehealth (also known as telemedicine) is a convenient way to see a health care provider without requiring the commute and waiting rooms of office visits.

In-person visits, however, are vital health services. Certain conditions and specialty care services cannot be diagnosed or performed via a telehealth visit. Lab testing, for instance, often requires an in-person appointment at a doctor's office. Similarly, some physical exams, chronic condition consultations, and urgent care needs require in-person care. Some patients feel more comfortable receiving their care through in-person doctor visits, and many telehealth services require in-person visits before a condition can be definitively diagnosed.

Health care marketplaces like Sesame offer both in-person and virtual care options. If you're unsure whether or not you need to see a provider face-to-face, we recommend that you book a video doctor visit to discuss your concerns and talk through any symptoms you may be experiencing. If an in-person doctor appointment is required, you can easily book a visit through Sesame's scheduling platform.

After you book an online doctor appointment, you will receive an email with a link to join the video visit. You will also be able to access this link in another reminder email you will receive 30 minutes prior to the appointment start time, as well as within your account.

Sesame works via a weblink. There is no need to download any software to have a telehealth appointment on Sesame. Sesame works on all modern web browsers.

After you book a video appointment, you will receive both an initial confirmation and a reminder via email and text.

There are three ways in which a video visit can be accessed:

• Select "Join virtual appointment" from the booking confirmation email.
  
• If you have an existing account or created one at purchase, log in at sesamecare.com, navigate to 'My appointments,' and select "Join virtual appointment."
  
• Click the link in the text message sent to you 15 minutes prior to your scheduled appointment time.
  

We suggest using Google Chrome, Firefox, or Safari to connect to your visit.

You can use your phone, tablet, or computer for a telehealth appointment on Sesame. Sesame works on the web through your web browser - Google Chrome, Safari, Microsoft Edge or Firefox. It is easy to connect in just a few seconds with a quality Sesame provider who is ready to listen to your medical concerns.

Sesame supports face to face video communications, but turning on your video is not required if this makes you uncomfortable.

Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments. Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.