Build a thriving direct-pay practice with Sesame.

Question 1

How do I join?

Answer

Joining Sesame is quick and easy. Fill out the form on this page or email doctors@sesamecare.com and an onboarding specialist will help you get started.

Question 2

What does the onboarding process look like?

Answer

After you complete the initial account creation process on this page, you will be sent an email with the next steps in the onboarding process, which includes collecting additional information on your practice and completing our provider training. Once completed, it typically takes 3-5 business days for your profile to be live on Sesame.

Question 3

How do patients pay?

Answer

Patients pay upfront on the Sesame platform while booking their appointments.

Payments can be made using a credit card, debit card, Health Savings Account (HSA), or Flexible Spending Account (FSA). However, Sesame does not accept insurance in order to keep prices transparent.

Question 4

When do I get paid?

Answer

Providers are paid via direct deposit on a weekly basis.

Question 5

How do I know if I get a booking?

Answer

Sesame sends an automated email (and optional SMS notification) whenever you receive a booking which includes the date and time of the appointment. Patients also receive an email confirmation as an appointment reminder.

Question 6

What is the cancellation policy for patients?

Answer

Patients can cancel 24 hours before the appointment for in-person visits and 3 hours before the appointment for virtual visits if their circumstances change. If a patient no-shows or cancels outside of that policy, they do not qualify for a refund and the provider still receives payment for the service.

Question 7

How do I add or change my availability?

Answer

Our provider tool gives you the ability to update your own schedule. You can add, remove, and change availability on Sesame at any time.

Question 8

Are there any fees involved with joining or listing on Sesame?

Answer

No! It is free for all providers to list on the Sesame platform. There are no fees associated with listing on the Sesame marketplace as a provider.

Question 9

What tools does Sesame provide?

Answer

Sesame's provider portal gives you the ability to seamlessly prescribe medication, order labs, complete paperwork such as referrals for testing, imaging, and specialists, create excuse notes, message patients, and document clinical notes for each encounter. We're also continuing to develop our provider offerings and always welcome provider feedback and suggestions.

Question 10

How does the pricing work?

Answer

All Sesame providers set their own rates. If you need any guidance in choosing a competitive rate, you can contact your Account Manager once live.

Question 11

How do I select what services I offer?

Answer

Providers can select what services they would like to offer based on their specialty and the service templates available on Sesame. Sesame Provider Success can assist providers with determining which service templates to list. If there is a service you offer that is not currently offered on Sesame, ask your Account Manager for details on adding a service.

Build a thriving direct-pay practice with Sesame.

Sesame is a full-service platform to help you build and run your practice and care for patients for virtual care, in-person care, or both.

Treat patients the way you want to treat them.

Join Sesame to increase your revenue today.

Questions? Just ask.

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