Mental health medication

Sesame’s Mental Health Rx subscription is an affordable, convenient and clinically comprehensive option for individuals ages 18+ who are experiencing mental health challenges. This service might be right for you if:

• You are struggling with your mental health and unsure where to begin.
• You paused medication use, but feel like you need medication support again.
• You've lost access to your current mental health prescriber.
• You are experiencing long wait times for care.
• Your current mental health care costs are too high.

The subscription is designed for those who may need or who are currently using medication to manage conditions like anxiety, depression, post-traumatic stress disorder (PTSD), insomnia, performance anxiety, or who are experiencing symptoms such as constant worry, stress, burnout or trouble sleeping.

Sesame’s Mental Health Rx subscription is not intended for the treatment of bipolar disorder, borderline personality disorder (BDP), obsessive-compulsive disorder (OCD), eating disorders, or schizophrenia. Note that all prescriptions are at the discretion of your Sesame healthcare provider.

Your Mental Health Rx monthly subscription price will include the following:

• An initial video evaluation with a provider of your choice, along with follow-up video visits as needed
• 28 days of unlimited open messaging with your provider
• A prescription and/or refill for mental health medication(s), if appropriate.
• Adjustments to medication dosage as needed
• $10 off any one-time visits with your provider for urgent care needs

Please note that medication is not included in the price of your Mental Health Rx subscription. However, generic mental health medications are covered by most major insurers, and you will also receive a prescription savings card from Sesame that can help reduce the cost of medication by up to 80%, whether you’re insured or not.

Providers on Sesame set their own prices, which means that some providers may offer the Mental Health Rx subscription at a higher price.

If deemed clinically appropriate, Sesame's mental health clinicians will write a prescription for conditions such as anxiety, depression, performance anxiety, insomnia and PTSD during your online mental health medication visit.

Commonly prescribed mental health medications include serotonin and norepinephrine reuptake inhibitors (SNRIs), selective serotonin reuptake inhibitors (SSRIs) and tricyclic antidepressants (TCAs).

No, Sesame does not accept health insurance in order to keep prices affordable for all. This means that you don’t need to worry about referrals or insurance coverage to access care.

However, if you do have insurance, you can pay for your Mental Health Rx subscription and your medications using a Health Savings Account (HSA) or Flexible Spending Account (FSA).

Sesame’s commitment to providing a convenient, high-quality mental health medication management service is matched by our dedication to fair and transparent customer service practices. Our refund policy for subscriptions and medications is outlined below:

Subscription refunds

• If you sign up for Sesame's Mental Health Rx subscription and cancel at least 3 hours prior to your initial visit start time, you will receive a full refund. No refunds will be issued for the first month if the initial visit has occurred.
• You can self-cancel your subscription at any point. To avoid future charges, cancellation must occur before the next billing cycle starts. Fees paid for previous months are not refundable.

Requesting a refund

To request a refund, please contact Sesame’s Customer Success Team at support@sesamecare.com. Provide your name, contact information, and details of the service for which you are requesting a refund. Our team will review your request and guide you through the refund process based on the terms above.

Please note that this refund policy is subject to change, and we advise our patients to review it regularly. Your continued use of our services following any changes indicates your acceptance of such changes. Sesame’s full cancellation policy can be found here and within our Terms of Service.

Sesame’s Mental Health Rx service is not meant to serve as a mental health crisis intervention service or as psychiatric care.

If you or someone you know is experiencing a mental health crisis or emergency, such as suicidal thoughts, severe distress, or a risk of harm to oneself or others, seek immediate help by contacting a local emergency number, visiting the nearest emergency room, or calling the National Suicide Prevention Lifeline at 988.