What is a telehealth appointment?
Telehealth appointments also called telemedicine are medical visits that take place over face-to-face real-time video with fully licensed medical professionals including doctors or nurse practitioners.
What is a telehealth appointment and how does it work?
Telehealth appointments are medical visits that allow you to speak to a doctor or health care provider online or through a phone call. They allow you to access quality care right from home, often at a better price. Doctors on Sesame provide high-quality care over video, including screening for COVID-19, diagnosing your eczema, treating erectile dysfunction, crafting a treatment plan to fight depression, and so much more. To get the most out of your visit, make sure you are in a well-lit space with a solid wifi connection.
How do I access my telehealth appointment?
After you book a video appointment, you will receive both an initial confirmation and a reminder via email and text.
There are three ways in which a video visit can be accessed:
- Select "Join virtual appointment" from the booking confirmation email.
- If you have an existing account or created one at purchase, log in at sesamecare.com, navigate to 'My appointments,' and select "Join virtual appointment."
- Click the link in the text message sent to you 15 minutes prior to your scheduled appointment time.
We suggest using Google Chrome, Firefox, or Safari to connect to your visit.
What should I do if I didn’t receive my invite?
Your booking confirmation will include a link to the video appointment. If you have not received a booking confirmation email, please contact Sesame Customer Support at +1 (877) 947-6411 or email@example.com.
What should I do if my doctor doesn’t join the appointment?
If your provider has not joined the visit within 20 minutes of your appointment time, please contact Sesame Customer Support at +1 (877) 947-6411 or firstname.lastname@example.org.
What if I do not have a camera?
If you do not have access to a camera, please contact Sesame Customer Support at +1 (877) 947-6411 or email@example.com. While many visits can be conducted via phone, it cannot be guaranteed with purchase.
How will I know if the appointment I’m booking is via video?
The service name and details will clarify if the appointment you’re booking is via video.
What should I do if I need lab work?
National lab chains will still accept standard lab orders via fax or online portal. Please confirm with the lab regarding scheduling for in-person collection. COVID-19 lab orders are generally not being collected at Quest and LabCorp locations.
Can my provider prescribe medication?
Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments.
Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.
Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.
Can I receive a work note or other paperwork with my visit?
Providers are able to issue notes, referrals, lab orders, or other paperwork when deemed appropriate. Providers are not able to assist with worker's compensation, FMLA, disability, or insurance paperwork. In-person care is sometimes required to obtain paperwork from a provider.
Inclusions and exclusions can be viewed prior to booking in the service details.
Work note or other paperwork requests must be shared before or at the time of service. Sesame is unable to facilitate paperwork requests after completion of the visit.
Sesame is unable to provide paperwork specific to requirements for filing insurance claims.
Can I obtain controlled substances or narcotics on Sesame?
Sesame providers are unable to prescribe controlled substances, including narcotics, through virtual visits. These prescriptions may be prescribed in an office setting and require in person care, if deemed clinically appropriate.
How can I prepare for my telehealth appointment?
After booking your telehealth appointment on Sesame, you will receive a link to test the phone, tablet, or computer where you will speak with your provider. Sesame will send you a unique and secure webpage for you to access your telehealth appointment directly from your web browser. In the rare case that you run into any technical issues, our friendly support team is available to walk you through any challenges.