Sesame makes it easier than ever to find and pay doctors online directly - allowing you to book an in-person or telehealth appointment in less than two minutes. To get care today, follow these easy steps:
- Search for telehealth or in-person appointments by specialty, condition, or doctor
- Choose a doctor at the right price and time for you.
- Pay for your appointment online at direct-discount prices.
- Before your appointment begins, complete a brief medical history form.
- If you’re seeing a doctor online, click the link sent to your email to join a secure online telehealth appointment. If you’re seeing a doctor in person, go to their office at the time of your appointment.
- If you are prescribed medication and choose medication delivery, it is usually delivered to your home within 2-3 business days. Otherwise, you can select a local pharmacy often with same-day pick-up. Providers on Sesame can prescribe anything medically appropriate, except for the limited set of controlled substances (as defined under the Controlled Substances Act).
Providers on Sesame are incredibly affordable and often less expensive than your copay. The services listed are out-of-network with insurance companies for appointments, but depending on your coverage, your insurance may reimburse you for money spent on healthcare from a provider not normally covered in your insurance network. Sesame provides you with a bill to submit to your insurance for your appointments.
If you have medication prescribed to a local pharmacy, you can use your insurance to pay for medication, and you will only owe your copay or deductible costs for that medication.
We also accept HSA and FSA payments for appointments and medication.
Sesame’s cancellation policy makes booking, canceling, and rescheduling easy. Sesame will honor a full refund for any of our appointments when canceled within the following time constraints:
- Virtual appointments: cancel up to 3 hours before the scheduled appointment.
- In-person appointments: cancel up to 24 hours before the scheduled appointment.
- All other appointments (including labs, imaging, and appointments that do not have a specific day or time at purchase): cancel up to 10 days after the purchase date once Sesame confirms with the provider that the appointment did not take place.
We are unable to offer refunds for the following:
- No-shows.
- Requests within 24 hours of your appointment time for in-person appointments.
- Requests within 3 hours of your appointment time for virtual appointment.s
- Requests to prescribe a particular medication or complete particular paperwork that is not accepted.
- Surgical procedures with confirmed scheduling.
- A lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7-day window.
- Any refund request more than 10 days after the scheduled visit.
If you make a same-day appointment by mistake and need to cancel, Sesame will refund you if you request a cancellation within one hour of completing the purchase.
Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 7 PM EST, Monday through Friday, or between 9 AM and 6 PM EST on Saturday and Sunday. We'll resolve your questions as quickly as we can.
Sesame uses Stripe, the most trusted, secure third-party payment platform in the world. Stripe is used by large technology platforms like Lyft, Etsy, and Open Table.
Stripe keeps your payment information for all future purchases on their secure servers and no one else receives access to your payment information.
Sesame’s systems and platforms are all HIPAA compliant.
Sesame does not currently provide visit summaries - this is up to the discretion of the provider.
In the event that you would like to request access to your visit chart or encounter notes, please reach out to support@sesamecare.com. Sesame requires you to complete a release authorization form and charge a rate of $6.50 per request. Sesame will complete your request within 30 calendar days.
After you book a video appointment, you will receive both an initial confirmation and a reminder via email and text.
There are three ways in which a video visit can be accessed:
- Select "Join virtual appointment" from the booking confirmation email.
- If you have an existing account or created one at purchase, log in at sesamecare.com, navigate to 'My appointments,' and select "Join virtual appointment."
- Click the link in the text message sent to you 15 minutes prior to your scheduled appointment time.
We suggest using Google Chrome, Firefox, or Safari to connect to your visit.
Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments. Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.
Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.
Providers are able to issue notes, referrals, lab orders, or other paperwork when deemed appropriate. Providers are not able to assist with worker's compensation, FMLA, disability, or insurance paperwork. In-person care is sometimes required to obtain paperwork from a provider.
Inclusions and exclusions can be viewed prior to booking in the service details.
Work note or other paperwork requests must be shared before or at the time of service. Sesame is unable to facilitate paperwork requests after completion of the visit.
Sesame is unable to provide paperwork specific to requirements for filing insurance claims.
On Sesame you can pay using VISA, MasterCard, American Express, and Discover. You cannot pay by check, money orders, or cash.
If you have a health savings account (HSA) or flexible spending account (FSA), these accounts often include debit cards you can use for purchases. These cards can also be used on Sesame.
Sesame services are paid directly, separate from health insurance.
If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay upfront, and others require you to submit your receipt after your purchase. Your booking confirmation will serve as your receipt. Sesame does not provide any additional paperwork.
Providers are unable to assist with insurance claims, including prescriptions.
We get it - stuff happens. That’s why we make it easy to cancel or reschedule your appointment if something comes up. With Sesame, you can cancel up to 3 hours before any virtual appointment and 24 hours before any in-person appointments — for free (except for surgical procedures that require advance scheduling). Plus, if the provider is unable to see you for any reason, we’ll refund your payment in full. We are unable to offer refunds for the following:
- No-shows.
- Requests within 24 hours of your appointment time for in-person appointments.
- Requests within 3 hours of your appointment time for virtual appointments.
- Requests to prescribe a particular medication or complete particular paperwork that is not accepted.
- Surgical procedures with confirmed scheduling.
- A lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7-day window.
- Any refund request more than 10 days after the scheduled visit.
While Sesame has a strict 24-hour cancellation policy, if you make a same-day appointment by mistake and need to cancel, Sesame will refund you if you cancel within one hour of completing the purchase. Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 7 PM Eastern, Monday through Friday and 9 AM . We'll resolve your questions as quickly as we can.
Yes. Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short. Even when you have health insurance, high deductibles and gaps in coverage can mean your plan falls short. If you have insurance, Sesame can help you find great care for less than your deductible and see top-notch doctors without the hassle. Insurance companies make you jump through hoops just to take good care of yourself. With Sesame, you can book whatever you need with our simple online tools.
Please note: Sesame is unable to provide paperwork outside of the booking confirmation to meet requirements for insurance claims.
Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short.
Sesame works directly with doctors to determine the prices for their services while cutting out the middleman of insurance plans. This can lead to prices 60% less than comparable services on an insurance network.
SesameRx makes it easier and more affordable than ever to get prescription medication sent right to your door.
1. Book and complete an appointment with a doctor, specialist, or provider who can write prescriptions through Sesame. Look for the "$5 med" tag on the provider card.
2. If your appointment results in a prescription, we'll send you an email and text after to complete your purchase.
3. We'll send your medication right to your door within 4 business days of shipping - with free delivery.
Sesame is not a pharmacy. As part of its prescription services, Sesame facilitates the delivery of prescription medication by its partner, Truepill pharmacy. Please refer to the Sesame terms of service for further information.
Our end-to-end integrated prescription offering makes it easy to get affordable prescriptions delivered right to your door. Simply book and complete an appointment with a doctor, specialist, or provider who can write prescriptions through Sesame. If your appointment results in a prescription, we'll send you an email and text after to complete your purchase. Once you pay for your meds, we'll send them right to your door within three to five business days - with $0 delivery.
Note: Prescriptions are always at the discretion of your provider. Provider appointments are designed to evaluate your condition and craft a treatment plan that works for you. If your appointment does not result in a prescription, your appointment is non-refundable. Controlled substances and narcotics are not available through Sesame.
Refills are shipped at regular intervals for the length of your prescription - depending on how your provider wrote your prescription. Our care team will time it so that your next shipment will arrive before you run out of your current medication.
You'll be sent an email notification about a week before we begin processing your refill. You may find the exact processing date of your next refill in the Your Prescriptions section when you log in to your Sesame account.
You may cancel shipments that have not been processed at any time.
To cancel, log in to your Sesame account and go to the Your Prescriptions section. Choose the medication you wish to cancel and click Cancel Medication Subscription.
Medication (re)filled through SesameRx is exclusively cash-pay. We do not accept insurance for the provider appointment or the medication, you can submit a reimbursement to your HSA and FSA.
If a clinician sends your prescription to your local pharmacy, you can pick up and pay with a method of your choice, including your FSA/HSA, prescription card, cash, credit, and more.
