About Sesame

What is Sesame?

Sesame saves you time and money on doctor visits, specialists, imaging, prescriptions, and more. Find top doctors near you across 40+ specialties and pay them directly to save up to 60% on prescription refills, skin consults, imaging, dentistry, therapy, and more. Available today at affordable cash prices. No insurance needed.

Why is Sesame different?

Sesame is the first direct-to-patient care marketplace that connects patients with real, quality doctors.

Who are the doctors on Sesame?

All clinicians on Sesame (doctors, dentists, nurse practitioners, etc) are independent medical professionals.

Can I book video or virtual visits with Sesame?

You can book video visits nationwide on Sesame.

Does Sesame work with insurance?

In short, you do not need insurance to use Sesame. Sesame offers transparent upfront prices for patients without insurance.

Sesame services are paid directly, separate from health insurance.

If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay up front, and others require you to submit your receipt after your purchase.

If your insurance includes out-of-network coverage and/or a deductible, you may be able to submit your receipt from Sesame for reimbursement. Eligibility is determined by your insurance company and will vary depending on your plan. And you can always use your insurance to pay for medications picked up at your local pharmacy. Our team is here to help you - call us at 1 (877) 947-6411 with any questions.

What is Sesame’s cancellation policy?

Sesame’s cancellation policy makes booking, cancelling, and rescheduling easy. Sesame will honor a full refund for any of our visits when cancelled within the following time constraints:

  • Virtual visits: cancel up to 3 hours before the scheduled visit
  • In-person visits: cancel up to 24 hours before the scheduled visit
  • All other visits (including labs, imaging, and visits that do not have a specific day or time at purchase): cancel up to 10 days after the purchase date once Sesame confirms with the provider that the visit did not take place

We are unable to offer refunds for the following:

  1. No-shows or missed appointments
  2. Disagreement over the clinical outcome of the visit or not receiving a prescription
  3. Surgical procedures with specific scheduling requirements
  4. Any request made 10 days after the original purchase date

If you do make a same-day appointment by mistake and need to cancel, Sesame will refund you if you request a cancellation within one hour of completing the purchase.


Email us at [email protected] or call us at 1 (877) 947-6411 between 9 AM and 6 PM Eastern, Monday through Friday, or between 10 AM and 2PM Eastern on Saturday and Sunday. We'll resolve your questions as quickly as we can.

Are doctors on Sesame board-certified?

Yes, all doctors on Sesame are board-certified.

Am I eligible to use Sesame?

Yes, Sesame is open to everyone, regardless of insurance coverage. That means people with insurance, without insurance and anything inbetween can use Sesame.

Is my payment and medical information safe?

Sesame uses Stripe, the most trusted, secure third-party payment platform in the world. Stripe is used by large technology platforms like Lyft, Etsy, and Open Table.

Stripe keeps your payment information for all future purchases on their secure servers and no one else receives access to your payment information.

Sesame’s systems and platforms are all HIPAA compliant.

Who is Sesame made for?

Sesame is made for people who either do not have insurance coverage or are looking to save money by paying doctors directly.

About clinicians on Sesame

What kind of specialties does Sesame offer?

Sesame’s platform makes it easy for patients to find trusted providers in their area in order to access the services they need. You can book a wide variety of services (primary care, MRI, mental health, dentistry etc.)

How does Sesame vet providers?

The quality of our partners is a priority. Sesame works with licensed providers, who share their licensure, education history, and confirm a clean disciplinary history as a condition for participating on the platform. Consumers can fully evaluate their options to help ensure the provider is a good fit for them. However, the inclusion of any provider on the Services shall not be considered as an endorsement of such health care provider by Sesame. You should conduct your own due diligence concerning the qualifications of a health care provider prior to paying for or receiving care.

What medical advisors does Sesame consult?

You can read more about our medical advisors on our team page.

Can doctors on Sesame treat an emergency?

No, in case of emergency, please call 911 or go to your nearest emergency room.

Is there anything doctors on Sesame won’t treat?

Anything services listed on Sesame, doctors are willing to treat. Any specific exclusions to an appointment can be found in the service description.

Can I get an MRI, x-ray or other imaging through Sesame?

Yes, you can find all imaging services here

Are all providers on Sesame licensed?

Sesame works with licensed providers, who share their licensure, education history, and confirm a clean disciplinary history as a condition for participating on the platform.

About video visits

What is a video visit?

Video appointments are medical visits that take place over face-to-face video.

What types of services can I book via video?

It is up to the provider to decide if they can provide treatment for a specific service through video appointments.

What is the video visit experience like?

After you book a video appointment, you will receive an email with a link to join the video appointment. You will also be able to access this link in another reminder email you will receive 30 minutes prior to the appointment start time, as well as within your account.

What should I do if I didn’t receive my invite?

Your booking confirmation will include a link to the video appointment. If you have not received a booking confirmation email, please contact Sesame Customer Support at: +1 (877) 947-6411 or [email protected]

What should I do if my doctor doesn’t join the call?

If your physician has not called you within 20 minutes of your appointment time, please contact Sesame Customer Support at: +1 (877) 947-6411 or [email protected]

What if I do not have a camera?

Your booking confirmation email will include the provider’s phone number. Please call the provider directly ahead of your appointment time to let them know you’d like to have your visit over the phone.

How will I know if the appointment I’m booking is via video?

The service name and details will clarify if the appointment you’re booking is via video.

What should I do if I need lab work?

National lab chains will still accept standard lab orders via fax or online portal. Please confirm with the lab regarding scheduling for in-person collection. COVID-19 lab orders are generally not being collected at Quest and LabCorp locations.

Can the physician prescribe medication?

Yes, physicians on Sesame are able to prescribe a wide range of medications, which can be useful for infections, allergies and other acute ailments.

Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your physician deems it’s appropriate.

About cost, pricing, and offerings

What are my payment options?

On Sesame you can pay using VISA, MasterCard, American Express, and Discover. You cannot pay by check, money orders, or cash.

If you have a health savings account (HSA) or flexible spending account (FSA), these accounts often include debit cards you can use for purchases. These cards can also be used on Sesame.

Do I have to pay online or can I pay at the doctor’s office?

All visits booked on Sesame must be paid online.

How much does each visit cost?

Prices are set individually by each provider.

Does Sesame have any membership fees?

No, there is no membership fee to use Sesame. All services are priced individually.

Can I use insurance to pay for my visit?

Sesame services are paid directly, separate from health insurance.

If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay up front, and others require you to submit your receipt after your purchase.

If your insurance includes out-of-network coverage and/or a deductible, you may be able to submit your receipt from Sesame for reimbursement. Eligibility is determined by your insurance company and will vary depending on your plan. Our team is here to help you - call us at 1 (877) 947-6411 with any questions.

Can I cancel my visit at any time?

We get it - stuff happens. That’s why we make it easy to cancel or reschedule your appointment if something comes up. With Sesame, you can cancel up to 24 hours before your appointment time — for free (except for surgical procedures that require advance scheduling). Plus, if the provider is unable to see you for any reason, we’ll refund your payment in full. We are unable to offer refunds for the following:

  • No-shows
  • Requests within 24 hours of your appointment time
  • Requests to prescribe a particular medication or complete particular paperwork that are not accepted
  • Surgical procedures with confirmed scheduling
  • Lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7 day window.

While Sesame has a strict 24-hour cancellation policy, if you do make a same-day appointment by mistake and need to cancel, Sesame will refund you if you cancel within one hour of completing the purchase.

Email us at [email protected] or call us at 1 (877) 947-6411 between 9 AM and 5 PM Central, Monday through Friday. We'll resolve your questions as quickly as we can.

What if I need to reschedule my visit?

Reschedules must occur within 24 hours of the appointment time.

Can I get a prescription refilled?

Yes, you can book a video or in-person prescription refill appointment in which a provider will review current medications and prescribe a refill if necessary. Search appointments here:

Can I use any pharmacy when getting a refill?

Yes, your doctor can send the prescription to the pharmacy of your choice.

Do I have to pay for a follow-up visit?

Unless stated otherwise in your appointment, if you need a follow up appointment, you will need to book and pay for that separately.

Can I pay for my visit with an FSA or HSA?

If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay up front, and others require you to submit your receipt after your purchase.

About insurance

What does ‘no insurance needed’ mean?

You don't need insurance to save on quality care with Sesame.

Sesame is open to everyone, regardless of your insurance coverage. That means you can book doctor visits, medical services, and more with or without insurance.

If you have an HSA or FSA, you can use that to pay for visits or medical services on Sesame.

Can I use Sesame if I have insurance?

Yes, Even when you have health insurance, high deductibles and gaps in coverage can mean your plan falls short. If you have insurance, Sesame can help you find great care for less than your deductible and see top-notch doctors without the hassle. Insurance companies make you jump through hoops just to take good care of yourself. With Sesame, you can book whatever you need with our simple online tools.

Can I use Sesame if I don’t have insurance?

Yes, people without insurance deserve a better healthcare experience. Sesame allows you to see a doctor without the hassle by cutting out the annoying calls and emails to get quotes and complex paperwork.

Does Sesame work with my insurance?

Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short.

Does Sesame replace my current health insurance?

No, if you have insurance, you should not cancel it to use Sesame. Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short.

Will my co-pay apply towards the cost of a visit?

No, you cannot apply your co-pay to the cost of your visit.
Have More Questions?

FAQs

How does SesameRx work?

  1. Book and complete a visit with a doctor, specialist, or provider who can write prescriptions through Sesame. Look for the "$5 med" tag on the provider card.
  2. If your visit results in a prescription, we'll send you an email and text after to complete your purchase.
  3. We'll send your medication right to your door within 4 business days of shipping - with free delivery.


Sesame is not a pharmacy. As part of its prescription services, Sesame facilitates the delivery of prescription medication by its partner, Truepill pharmacy. Please refer to the Sesame terms of service for further information.

How do I get a prescription?

Our end-to-end integrated prescription offering makes it easy to get affordable prescriptions delivered right to your door. Simply book and complete a visit with a doctor, specialist, or provider who can write prescriptions through Sesame. If your visit results in a prescription, we'll send you an email and text after to complete your purchase. Once you pay for your meds, we'll send them right to your door within three to five business days - with $0 delivery.

Note: Prescriptions are always at the discretion of your provider. Provider visits are designed to evaluate your condition and craft a treatment plan that works for you. In the event that your visit does not result in a prescription, your visit is non-refundable. Controlled substances are not available through Sesame.

My Sesame provider sent my prescription through Sesame. How do I complete the purchase?

If your Sesame provider writes you a prescription through SesameRx, you'll receive an email or text with a link to complete your purchase. We take your privacy seriously. Rest assured that the email and text will never include the name of your medication. Once you've paid for your meds, we'll put your prescription in the mail and send it right to your door - with $0 delivery.

How much does my medication cost?

While most pill-based medications start at just $5 for 30 pills, the final price you pay depends on your medication and how your doctor wrote your prescription. For example, if your medication costs $5 for 30 pills and your doctor prescribed 45 pills, you'll be charged $7.50 at checkout ($5/30 pills * 45 pills prescribed.)

How much does shipping cost?

Shipping is always free when you (re)fill prescriptions with Sesame.

How long will it take for my medication to arrive?

Once you've paid for your meds, your prescription will be processed and shipped as soon as possible. Once in the mail, you can expect your medication to arrive in about 4 business days via USPS First-Class mail. We'll email you the tracking number when your meds are on the way.

When will I get my refills?

Refills are shipped at regular intervals for the length of your prescription - depending on how your provider wrote your prescription. Our care team will time it so that your next shipment will arrive before you run out of your current medication.

You'll be sent an email notification about a week before we begin processing your refill. You may find the exact processing date of your next refill in the Your Prescriptions section when you log-in into your Sesame account.

Can I cancel my medication shipments?

You may cancel shipments that have not been processed at any time.

To cancel, log-in to your Sesame account and go to the Your Prescriptions section. Choose the medication you wish to cancel and click Cancel Medication Subscription.

What is SesameRx's refund and return policy?

We do not offer a refund or return for medications that have been processed.

How can I view the status of my prescription?

Prescriptions will be begin processing after you've paid for your medication. You can view the status of a prescription by logging into your account and going to the Your Prescriptions section. We'll also email you the tracking information once your medication has shipped.

Do you accept insurance for medications?

Medication (re)filled through SesameRx is exclusively cash-pay. We do not accept insurance for the provider visit or the medication, you can submit a reimbursement to your HSA and FSA.

I already have a prescription from a non-Sesame provider, can I transfer it and purchase SesameRx's medications?

Unfortunately, we're not able to support transfers of prescriptions from other providers to Sesame at this time. If you would like to purchase medication through Sesame, please book a visit with one of the providers on Sesame.

My medication hasn't arrived yet. What do I do?

You should have received an email from Sesame with your shipment tracking number to track the status of your shipment. You can also view the status of your prescription in the Your Prescriptions section of your Sesame account. If your shipment hasn't arrived on time - or you're unable to find your package - please contact our customer support at 1-877-947-6411 or [email protected]