Why is Sesame different?
Who are the doctors on Sesame?
Can I book video or virtual visits with Sesame?
Does Sesame work with insurance?
Sesame services are paid directly, separate from health insurance.
If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay up front, and others require you to submit your receipt after your purchase.
If your insurance includes out-of-network coverage and/or a deductible, you may be able to submit your receipt from Sesame for reimbursement. Eligibility is determined by your insurance company and will vary depending on your plan. Our team is here to help you - call us at 1 (877) 947-6411 with any questions.
What is Sesame’s cancellation policy?
Sesame's no worries cancellation policy makes booking, cancelling, and rescheduling easy. Cancel up to 24 hours before your appointment and get a full refund. No questions asked.
We are unable to offer refunds for the following:
- No-shows
- Requests within 24 hours of your appointment time
- Requests to prescribe a particular medication or complete particular paperwork that are not accepted
- Surgical procedures with confirmed scheduling
- Lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7 day window.
While Sesame has a strict 24-hour cancellation policy, if you do make a same-day appointment by mistake and need to cancel, Sesame will refund you if you cancel within one hour of completing the purchase.
Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 6 PM Eastern, Monday through Friday. We'll resolve your questions as quickly as we can.
Are doctors on Sesame board-certified?
Am I eligible to use Sesame?
Is my payment and medical information safe?
Sesame uses Stripe, the most trusted, secure third-party payment platform in the world. Stripe is used by large technology platforms like Lyft, Etsy, and Open Table.
Stripe keeps your payment information for all future purchases on their secure servers and no one else receives access to your payment information.
Sesame’s systems and platforms are all HIPAA compliant.
Who is Sesame made for?
What kind of specialties does Sesame offer?
How does Sesame vet providers?
What medical advisors does Sesame consult?
Can doctors on Sesame treat an emergency?
Is there anything doctors on Sesame won’t treat?
Can I get an MRI, x-ray or other imaging through Sesame?
Are all providers on Sesame licensed?
What is a video visit?
What types of services can I book via video?
What is the video visit experience like?
What should I do if I didn’t receive my invite?
What should I do if my doctor doesn’t join the call?
What if I do not have a camera?
How will I know if the appointment I’m booking is via video?
What should I do if I need lab work?
Can the physician prescribe medication?
Yes, physicians on Sesame are able to prescribe a wide range of medications, which can be useful for infections, allergies and other acute ailments.
Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances.
Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your physician deems it’s appropriate.
What are my payment options?
On Sesame you can pay using VISA, MasterCard, American Express, and Discover. You cannot pay by check, money orders, or cash.
If you have a health savings account (HSA) or flexible spending account (FSA), these accounts often include debit cards you can use for purchases. These cards can also be used on Sesame.
Do I have to pay online or can I pay at the doctor’s office?
How much does each visit cost?
Does Sesame have any membership fees?
Can I use insurance to pay for my visit?
Sesame services are paid directly, separate from health insurance.
If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay up front, and others require you to submit your receipt after your purchase.
If your insurance includes out-of-network coverage and/or a deductible, you may be able to submit your receipt from Sesame for reimbursement. Eligibility is determined by your insurance company and will vary depending on your plan. Our team is here to help you - call us at 1 (877) 947-6411 with any questions.
Can I cancel my visit at any time?
We get it - stuff happens. That’s why we make it easy to cancel or reschedule your appointment if something comes up. With Sesame, you can cancel up to 24 hours before your appointment time — for free (except for surgical procedures that require advance scheduling). Plus, if the provider is unable to see you for any reason, we’ll refund your payment in full. We are unable to offer refunds for the following:
- No-shows
- Requests within 24 hours of your appointment time
- Requests to prescribe a particular medication or complete particular paperwork that are not accepted
- Surgical procedures with confirmed scheduling
- Lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7 day window.
While Sesame has a strict 24-hour cancellation policy, if you do make a same-day appointment by mistake and need to cancel, Sesame will refund you if you cancel within one hour of completing the purchase.
Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 5 PM Central, Monday through Friday. We'll resolve your questions as quickly as we can.
What if I need to reschedule my visit?
Can I get a prescription refilled?
Can I use any pharmacy when getting a refill?
Do I have to pay for a follow-up visit?
Can I pay for my visit with an FSA or HSA?
What does ‘no insurance needed’ mean?
You don't need insurance to save on quality care with Sesame.
Sesame is open to everyone, regardless of your insurance coverage. That means you can book doctor visits, medical services, and more with or without insurance.
If you have an HSA or FSA, you can use that to pay for visits or medical services on Sesame.