In short, you do not need insurance to use Sesame. Sesame offers transparent upfront prices for patients without insurance.
Sesame services are paid directly, separate from health insurance.
If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay up front, and others require you to submit your receipt after your purchase.
If your insurance includes out-of-network coverage and/or a deductible, you may be able to submit your receipt from Sesame for reimbursement. Eligibility is determined by your insurance company and will vary depending on your plan. And you can always use your insurance to pay for medications picked up at your local pharmacy. Our team is here to help you - call us at 1 (877) 947-6411 with any questions.
Sesame’s cancellation policy makes booking, cancelling, and rescheduling easy. Sesame will honor a full refund for any of our visits when cancelled within the following time constraints:
We are unable to offer refunds for the following:
If you do make a same-day appointment by mistake and need to cancel, Sesame will refund you if you request a cancellation within one hour of completing the purchase.
Email us at [email protected] or call us at 1 (877) 947-6411 between 9 AM and 6 PM Eastern, Monday through Friday, or between 10 AM and 2PM Eastern on Saturday and Sunday. We'll resolve your questions as quickly as we can.
Sesame uses Stripe, the most trusted, secure third-party payment platform in the world. Stripe is used by large technology platforms like Lyft, Etsy, and Open Table.
Stripe keeps your payment information for all future purchases on their secure servers and no one else receives access to your payment information.
Sesame’s systems and platforms are all HIPAA compliant.
Yes, physicians on Sesame are able to prescribe a wide range of medications, which can be useful for infections, allergies and other acute ailments.
Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances.
Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your physician deems it’s appropriate.
On Sesame you can pay using VISA, MasterCard, American Express, and Discover. You cannot pay by check, money orders, or cash.
If you have a health savings account (HSA) or flexible spending account (FSA), these accounts often include debit cards you can use for purchases. These cards can also be used on Sesame.
Sesame services are paid directly, separate from health insurance.
If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay up front, and others require you to submit your receipt after your purchase.
If your insurance includes out-of-network coverage and/or a deductible, you may be able to submit your receipt from Sesame for reimbursement. Eligibility is determined by your insurance company and will vary depending on your plan. Our team is here to help you - call us at 1 (877) 947-6411 with any questions.
We get it - stuff happens. That’s why we make it easy to cancel or reschedule your appointment if something comes up. With Sesame, you can cancel up to 24 hours before your appointment time — for free (except for surgical procedures that require advance scheduling). Plus, if the provider is unable to see you for any reason, we’ll refund your payment in full. We are unable to offer refunds for the following:
While Sesame has a strict 24-hour cancellation policy, if you do make a same-day appointment by mistake and need to cancel, Sesame will refund you if you cancel within one hour of completing the purchase.
Email us at [email protected] or call us at 1 (877) 947-6411 between 9 AM and 5 PM Central, Monday through Friday. We'll resolve your questions as quickly as we can.
You don't need insurance to save on quality care with Sesame.
Sesame is open to everyone, regardless of your insurance coverage. That means you can book doctor visits, medical services, and more with or without insurance.
If you have an HSA or FSA, you can use that to pay for visits or medical services on Sesame.
Sesame is not a pharmacy. As part of its prescription services, Sesame facilitates the delivery of prescription medication by its partner, Truepill pharmacy. Please refer to the Sesame terms of service for further information.
Our end-to-end integrated prescription offering makes it easy to get affordable prescriptions delivered right to your door. Simply book and complete a visit with a doctor, specialist, or provider who can write prescriptions through Sesame. If your visit results in a prescription, we'll send you an email and text after to complete your purchase. Once you pay for your meds, we'll send them right to your door within three to five business days - with $0 delivery.
Note: Prescriptions are always at the discretion of your provider. Provider visits are designed to evaluate your condition and craft a treatment plan that works for you. In the event that your visit does not result in a prescription, your visit is non-refundable. Controlled substances are not available through Sesame.
Refills are shipped at regular intervals for the length of your prescription - depending on how your provider wrote your prescription. Our care team will time it so that your next shipment will arrive before you run out of your current medication.
You'll be sent an email notification about a week before we begin processing your refill. You may find the exact processing date of your next refill in the Your Prescriptions section when you log-in into your Sesame account.
You may cancel shipments that have not been processed at any time.
To cancel, log-in to your Sesame account and go to the Your Prescriptions section. Choose the medication you wish to cancel and click Cancel Medication Subscription.