Sesame is the first-ever healthcare marketplace, connecting thousands of healthcare providers across all 50 states directly with American consumers who are seeking high-quality, convenient medical care at unbeatable cash prices - no long wait times, no hidden fees, and no insurance needed.
Find top doctors near you across 40+ specialties and pay them directly to save up to 60% on prescription refills, skin consults, imaging, dentistry, therapy, labs and more.
Sesame makes it easier than ever to find and pay doctors online directly - allowing you to book an in-person or telehealth appointment in less than two minutes. To get care today, follow these easy steps:
Providers on Sesame are incredibly affordable and often less expensive than your copay. The services listed are out-of-network with insurance companies for appointments, but depending on your coverage, your insurance may reimburse you for money spent on healthcare from a provider not normally covered in your insurance network. Sesame provides you with a bill to submit to your insurance for your appointments.
If you have medication prescribed to a local pharmacy, you can use your insurance to pay for medication, and you will only owe your copay or deductible costs for that medication.
We also accept HSA and FSA payments for appointments and medication.
Sesame’s cancellation policy makes booking, canceling, and rescheduling easy. Sesame will honor a full refund for any of our appointments when canceled within the following time constraints:
We are unable to offer refunds for the following:
If you make a same-day appointment by mistake and need to cancel, Sesame will refund you if you request a cancellation within one hour of completing the purchase.
Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 7 PM EST, Monday through Friday, or between 9 AM and 6 PM EST on Saturday and Sunday. We'll resolve your questions as quickly as we can.
Sesame uses Stripe, the most trusted, secure third-party payment platform in the world. Stripe is used by large technology platforms like Lyft, Etsy, and Open Table.
Stripe keeps your payment information for all future purchases on their secure servers and no one else receives access to your payment information.
Sesame does not currently provide visit summaries - this is up to the discretion of the provider.
In the event that you would like to request access to your visit chart or encounter notes, please reach out to support@sesamecare.com. Sesame requires you to complete a release authorization form and charge a rate of $6.50 per request. Sesame will complete your request within 30 calendar days.
Telehealth appointments are medical visits that allow you to speak to a doctor or health care provider online or through a phone call. They allow you to access quality care right from home, often at a better price. Doctors on Sesame provide high-quality care over video, including screening for COVID-19, diagnosing your eczema, treating erectile dysfunction, crafting a treatment plan to fight depression, and so much more. To get the most out of your visit, make sure you are in a well-lit space with a solid wifi connection.
After you book a video appointment, you will receive both an initial confirmation and a reminder via email and text.
There are three ways in which a video visit can be accessed:
We suggest using Google Chrome, Firefox, or Safari to connect to your visit.
Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments. Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.
Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.
Providers are able to issue notes, referrals, lab orders, or other paperwork when deemed appropriate. Providers are not able to assist with worker's compensation, FMLA, disability, or insurance paperwork. In-person care is sometimes required to obtain paperwork from a provider.
Inclusions and exclusions can be viewed prior to booking in the service details.
Work note or other paperwork requests must be shared before or at the time of service. Sesame is unable to facilitate paperwork requests after completion of the visit.
Sesame is unable to provide paperwork specific to requirements for filing insurance claims.
On Sesame you can pay using VISA, MasterCard, American Express, and Discover. You cannot pay by check, money orders, or cash.
If you have a health savings account (HSA) or flexible spending account (FSA), these accounts often include debit cards you can use for purchases. These cards can also be used on Sesame.
Sesame services are paid directly, separate from health insurance.
If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay upfront, and others require you to submit your receipt after your purchase. Your booking confirmation will serve as your receipt. Sesame does not provide any additional paperwork.
Providers are unable to assist with insurance claims, including prescriptions.
We get it - stuff happens. That’s why we make it easy to cancel or reschedule your appointment if something comes up. With Sesame, you can cancel up to 3 hours before any virtual appointment and 24 hours before any in-person appointments — for free (except for surgical procedures that require advance scheduling). Plus, if the provider is unable to see you for any reason, we’ll refund your payment in full. We are unable to offer refunds for the following:
While Sesame has a strict 24-hour cancellation policy, if you make a same-day appointment by mistake and need to cancel, Sesame will refund you if you cancel within one hour of completing the purchase. Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 7 PM Eastern, Monday through Friday and 9 AM . We'll resolve your questions as quickly as we can.
Yes. Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short. Even when you have health insurance, high deductibles and gaps in coverage can mean your plan falls short. If you have insurance, Sesame can help you find great care for less than your deductible and see top-notch doctors without the hassle. Insurance companies make you jump through hoops just to take good care of yourself. With Sesame, you can book whatever you need with our simple online tools.
Please note: Sesame is unable to provide paperwork outside of the booking confirmation to meet requirements for insurance claims.
Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short.
Sesame works directly with doctors to determine the prices for their services while cutting out the middleman of insurance plans. This can lead to prices 60% less than comparable services on an insurance network.
We make an effort to publish all provider reviews. However, if your review includes any of the following information, we may choose to withhold the review:
