Sesame is the first-ever healthcare marketplace that allows patients to book directly with licensed doctors and providers at affordable, upfront cash prices — no long wait times, no hidden fees, and no insurance needed. We call it "half-price healthcare."

How? We've stripped away all of the things that mark up the price of your care, like third-party billing fees and insurance middlemen. Instead, patients can book online and in-person care across 36+ specialties, including dermatology, mental health & weight loss, within 1-2 hours at the touch of a button.

Sesame makes it easier than ever to find and pay doctors online directly - allowing you to book an in-person or telehealth appointment in less than two minutes. To get care today, follow these easy steps:

• Search for telehealth or in-person appointments by specialty, condition, or provider
  
• Choose a provider at a price and time that work for you.
  
• Pay for your appointment online, up front.
  
• Before your appointment begins, complete a brief medical history form.
  
• If you’re seeing a doctor online, click the link sent to your email to join a secure online telehealth appointment. If you’re seeing a doctor in person, go to their office at the time of your appointment.
  
• If you are prescribed medication and choose medication delivery, it is usually delivered to your home within 2-3 business days. Otherwise, you can select a local pharmacy often with same-day pick-up. Providers on Sesame can prescribe anything deemed medically appropriate, except for the limited set of controlled substances (as defined under the Controlled Substances Act).
  

Sesame’s cancellation policy makes booking, canceling, and rescheduling easy. Sesame will honor a full refund for any of our appointments when canceled within the following time constraints:

• Virtual appointments: cancel up to 3 hours before the scheduled appointment.
  
• In-person appointments: cancel up to 24 hours before the scheduled appointment.
  
• All other appointments (including labs, imaging, and appointments that do not have a specific day or time at purchase): cancel up to 10 days after the purchase date once Sesame confirms with the provider that the appointment did not take place.
  
• Memberships: You may cancel your subscription to Membership Services at any time up to forty-eight (48) hours before the applicable renewal processing date of your subscription, by emailing support@sesamecare.com directly requesting a cancellation, or by calling +1 (877) 947-6411 to cancel. If you cancel the Membership Services and your subscription term has not expired, you may continue to use the Membership Services until the end of your then-current subscription monthly or annual term and your subscription will not be renewed after your then-current term expires. However, you won't be eligible for a prorated refund of any portion of the recurring subscription fee paid for the then-current recurring subscription term.
  
  

We are unable to offer refunds for the following:

• No-shows.
  
• Requests within 24 hours of your appointment time for in-person appointments.
  
• Requests within 3 hours of your appointment time for virtual appointments.
  
• Requests to prescribe a particular medication or complete particular paperwork that is not accepted.
  
• Surgical procedures with confirmed scheduling.
  
• A lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7-day window.
  
• Any refund request more than 10 days after the scheduled visit.
  

Telehealth appointments are medical visits that allow you to speak to a doctor or health care provider online via video call. These visits allow you to access care at home or on-the-go, often at a better price.

Doctors on Sesame provide high-quality care over video, including screening for COVID-19, diagnosing your eczema, treating erectile dysfunction, crafting a treatment plan to fight depression, and so much more. To get the most out of your visit, make sure you are in a well-lit space with a solid wifi connection.

After you book a video appointment, you will receive both an initial confirmation and a reminder via email and text.

There are three ways in which a video visit can be accessed:

• Select "Join virtual appointment" from the booking confirmation email.
  
• If you have an existing account or created one at purchase, log in at sesamecare.com, navigate to 'My appointments,' and select "Join virtual appointment."
  
• Click the link in the text message sent to you 15 minutes prior to your scheduled appointment time.
  

We suggest using Google Chrome, Firefox, or Safari to connect to your visit.

Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments. Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.

Providers are able to issue notes, referrals, lab orders, or other paperwork when deemed appropriate. Providers are not able to assist with worker's compensation, FMLA, disability, or insurance paperwork. In-person care is sometimes required to obtain paperwork from a provider.

Inclusions and exclusions can be viewed prior to booking in the service details.

Work note or other paperwork requests must be shared before or at the time of service. Sesame is unable to facilitate paperwork requests after completion of the visit.

Sesame is unable to provide paperwork specific to requirements for filing insurance claims.

On Sesame you can pay using VISA, MasterCard, American Express, and Discover. You cannot pay by check, money orders, or cash.

If you have a health savings account (HSA) or flexible spending account (FSA), these accounts often include debit cards you can use for purchases. These cards can also be used on Sesame.

Sesame services are paid directly, separate from health insurance.

If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay upfront, and others require you to submit your receipt after your purchase. Your booking confirmation will serve as your receipt. Sesame does not provide any additional paperwork.

Providers are unable to assist with insurance claims, including prescriptions.

We get it - stuff happens. That’s why we make it easy to cancel or reschedule your appointment if something comes up. With Sesame, you can cancel up to 3 hours before any virtual appointment and 24 hours before any in-person appointments — for free (except for surgical procedures that require advance scheduling). Plus, if the provider is unable to see you for any reason, we’ll refund your payment in full. We are unable to offer refunds for the following:

• No-shows.
  
• Requests within 24 hours of your appointment time for in-person appointments.
  
• Requests within 3 hours of your appointment time for virtual appointments.
  
• Requests to prescribe a particular medication or complete particular paperwork that is not accepted.
  
• Surgical procedures with confirmed scheduling.
  
• A lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7-day window.
  
• Any refund request more than 10 days after the scheduled visit.
  

While Sesame has a strict 24-hour cancellation policy, if you make a same-day appointment by mistake and need to cancel, Sesame will refund you if you cancel within one hour of completing the purchase. Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 7 PM Eastern, Monday through Friday and 9 AM . We'll resolve your questions as quickly as we can.

Yes. Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short. Even when you have health insurance, high deductibles and gaps in coverage can mean your plan falls short. If you have insurance, Sesame can help you find great care for less than your deductible and see top-notch doctors without the hassle. Insurance companies make you jump through hoops just to take good care of yourself. With Sesame, you can book whatever you need with our simple online tools.

Please note: Sesame is unable to provide paperwork outside of the booking confirmation to meet requirements for insurance claims.

Yes! Sesame is available to all patients regardless of insurance status. Simply browse Sesame providers, select a price and an appointment time slot that works for you, and get the care you need without hidden fees or surprise bills.

If medication is prescribed during your appointment, you will also receive a prescription discount card that you can show to your pharmacist when you pick up your medication for even more savings.

Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short.

Sesame works directly with doctors to determine the prices for their services while cutting out the middleman of insurance plans. This can lead to prices 60% less than comparable services on an insurance network.

We make an effort to publish all provider reviews. However, if your review includes any of the following information, we may choose to withhold the review:

1. Personal Information: Reviews with personally identifiable information will not be shared. All Protected Health Information (PHI) will be removed before posting the review.
2. Profanity: Reviews with offensive content or profanity will not be posted.
3. Accuracy of diagnosis/ treatment plan: While we encourage you to describe your experience with the provider, we don’t publish claims about the accuracy of a provider’s treatment or diagnosis.