Have you ever left a doctor's appointment and needed clarification on medical advice, wanted peace of mind after experiencing a side effect from a new medication, or realized that you completely forgot to ask a question during your visit? In the complex world of healthcare, it’s not uncommon to think of important queries after meeting with your healthcare provider - which is why post-visit messaging is now available on Sesame!

Post-visit messaging is a new virtual service that allows you to message with your healthcare provider through the Sesame Patient portal after your appointment, ensuring that you have access to the right information when you need it the most. From clarifying doubts to offering reassurance about concerns, this bridge of communication can make a significant difference in your healthcare journey. We’ve addressed some frequently asked questions below about post-visit messaging, including cost, response times, utilization, and more.

FAQs about post-visit messaging on Sesame

Post-visit messaging is a new service on Sesame that allows patients to communicate with their Sesame provider after their appointment to address follow-up questions or clarifications about treatment plans, medications and more. The service can be offered by any provider you see on Sesame at their invitation. Once you pay for access, you can chat with your provider for a period of 4 days starting from the moment the payment is made.

If your provider offers post-visit messaging, you’ll receive an email after your appointment with an invitation to start chatting. Once you’ve purchased the service, you’ll be able to start messaging your provider right away. You can access messages through the Sesame Patient Portal.

If you’d like to upload files or documents for your provider to view, you can upload these by logging into your Sesame account, navigating to the document upload feature, selecting the applicable patient, and then browsing for or dragging and dropping your file(s) in.

Clinicians on Sesame set their own rates for appointments and post-visit messaging, so pricing will vary from provider to provider. Prices start at $19 for 4 days of messaging.

Once your messaging has been purchased, you’ll be able to message back and forth with your provider until it expires. Messaging is activated once the patient purchases it and lasts for 4 days.

Providers have 24 hours to respond to your message once it’s sent.

If you have questions about a medication side effect or symptom, forgot to ask your provider something during your visit, need clarification on your treatment plan, or want to touch base about an excuse note discussed during your call, post-visit messaging is a great way to get answers in a convenient and timely fashion.

Keep in mind that post-visit messaging on Sesame does not replace a visit with a provider, which means that new paperwork requests, refills and changes to prescriptions, or other questions that require comprehensive medical assessment will warrant a virtual or in-person appointment.

It’s also important to note that post-visit messaging on Sesame is not intended for emergency medical advice. If you or a loved one is experiencing a medical emergency, call 911 right away.

As highlighted above, Sesame’s post-visit messaging service is not a replacement for a visit with a provider. If you require changes to your medication or a refill, you should book a virtual or in-person prescription refill appointment with your provider.

Yes! Sesame has developed a secure messaging system that is fully compliant with HIPAA regulations, allowing you to share any message with your provider confidently.

At present, patients cannot reschedule or change appointments using the post-visit messaging feature. If you have a scheduling question or concern, you can self-cancel if within policy or reach out to Sesame’s Customer Success team to discuss a cancellation and/or refund.


Sesame’s post-visit messaging tool is designed to ensure that information and ongoing support are readily accessible after your appointment - it’s health care tailored to your needs, on your schedule. Whether you have a follow-up question, require clarification about your medication, or are seeking advice on symptom management - your provider is just a message away.