What is Sesame?
Sesame is a direct-to-patient healthcare company that puts power back in the hands of people, not systems, so that everyone can access quality care at clear, upfront prices.
Same-day care
Asthma, ear infection, fever, UTI, sinus infection, rash, etc.
Why are Sesame prices so good?
Most urgent cares charge $125 or more without insurance. On Sesame, you can see a doctor today for as low as $35.
Video doctor visit
Video visits are safe and cost-effective for treating many minor injuries or illnesses like allergies, colds, earaches, eye infections, nausea, insect bites, and rashes. Your clinician will recommend any additional follow-up or send a prescription to a pharmacy of your...
- Video doctor visit
- Symptom assessment
- Prescription, if recommended
- Prescription for controlled substances
In-person doctor visit
Skip the urgent care waiting room and book a same-day, in-person visit. In-person visits are best if you think you need a physical exam.
- In-person doctor visit
- Symptom assessment
- Prescription, if recommended
- Prescription for controlled substances
Frequently asked questions
About Sesame
Why is Sesame different?
Sesame is the first direct-to-patient care marketplace that connects patients with real, quality doctors.
Are doctors on Sesame board-certified?
Yes, all doctors on Sesame are board-certified.
Does Sesame work with insurance?
Sesame services are paid directly, separate from health insurance.
If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay up front, and others require you to submit your receipt after your purchase.
If your insurance includes out-of-network coverage and/or a deductible, you may be able to submit your receipt from Sesame for reimbursement. Eligibility is determined by your insurance company and will vary depending on your plan. Our team is here to help you - call us at 1 (877) 947-6411 with any questions.
Is my payment and medical information safe?
Sesame uses Stripe, the most trusted, secure third-party payment platform in the world. Stripe is used by large technology platforms like Lyft, Etsy, and Open Table.
Stripe keeps your payment information for all future purchases on their secure servers and no one else receives access to your payment information.
Sesame’s systems and platforms are all HIPAA compliant.
What is Sesame’s cancellation policy?
Sesame's no worries cancellation policy makes booking, cancelling, and rescheduling easy. Cancel up to 24 hours before your appointment and get a full refund. No questions asked.
We are unable to offer refunds for the following:
- No-shows
- Requests within 24 hours of your appointment time
- Requests to prescribe a particular medication or complete particular paperwork that are not accepted
- Surgical procedures with confirmed scheduling
- Lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7 day window.
While Sesame has a strict 24-hour cancellation policy, if you do make a same-day appointment by mistake and need to cancel, Sesame will refund you if you cancel within one hour of completing the purchase.
Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 6 PM Eastern, Monday through Friday. We'll resolve your questions as quickly as we can.
Got a question? Just ask.
There are several ways to contact Sesame's Customer Support team:
Email: support@sesamecare.com
Chat: Open chat window
Call: 1 (877) 947-6411
You name it. We treat it.
Doctors on Sesame can diagnose, treat, and manage just about anything.