No insurance?
See the doctor with Sesame.

Providers use Sesame to help them fill available times. If their schedule opens up, they use Sesame to set a fair price for an appointment slot that would otherwise go unused. They can see patients who are looking for care, which gives you access to great providers at affordable prices.

Because Sesame is pre-paid, providers know they are getting paid up-front for their services. This allows them to charge less.

You know exactly how much it will cost before you go and your health care provider knows how much they will receive for their work before you arrive. It's a win-win.

We get it - stuff happens. That's why we make it easy to cancel your appointment if something comes up. With Sesame, you can cancel any service up to 24 hours before your appointment time — for free.

We are unable to offer refunds within 24 hours of your appointment time or for no-shows. If there's a mistake in your purchase, contact us as soon as possible. Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 5 PM Central, Monday through Friday. We'll resolve any questions as quickly as we can.

On Sesame you can pay using VISA, MasterCard, American Express, and Discover. You cannot pay by check, money orders, or cash.

If you have a health savings account (HSA) or flexible spending account (FSA), these accounts often include debit cards you can use for purchases. These cards can also be used on Sesame.

Sesame uses Stripe, the most trusted, secure payment platform in the world. Stripe is used by large technology platforms like Lyft, Etsy, and OpenTable.

Stripe keeps your payment information on secure servers, and no one else has access to your payment information.

There are several ways to contact Sesame's Customer Support team:

Email: support@sesamecare.com

Chat: Open chat window

Call: 1 (877) 947-6411

Sesame’s cancellation policy makes booking, cancelling, and rescheduling easy. Sesame will honor a full refund for any of our visits when cancelled within the following time constraints:

1. Virtual visits: cancel up to 3 hours before the scheduled visit
   
2. In-person visits: cancel up to 24 hours before the scheduled visit
   
3. All other visits, including labs, imaging, surgeries, and visits that do not include a specific day or time at purchase: cancel up to 10 days after the purchase date once Sesame confims with the provider that the visit did not take place.
   

1. No-shows or missed appointments
   
2. Refund requests due to not receiving a prescription or disagreement with the clinical outcome of the visit
   
3. Surgical procedures with specific scheduling requirements
   
4. Any request made 10 days after the original purchase date
   
   

Email us at support@sesamecare.com or call us at 1 (877) 947-6411 between 9 AM and 6 PM Eastern, Monday through Friday. We'll resolve your questions as quickly as we can.