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With Sesame it’s free to cancel up to 24 hours before your appointment time.
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Why Sesame

  • Get great care while staying home
    See your doctor while helping prevent the spread of the virus.

  • Access a breadth of care
    From physical therapy to sleep consultations, find a wide range of care on Sesame.

  • Seamless appointment experience
    Our video appointment technology is intuitive and easy to use.

    Book a video visit

So affordable. So simple. So easy to use.

You've never seen prices this good because healthcare has never been this simple.
STEP 1FIND DOCTOR
STEP 2COMPARE PRICES
STEP 3PAY UPFRONT

Sesame is open to everyone

Great care for a transparent price comes standard with us, regardless of your insurance status.

  • For people with insurance
    Even when you have health insurance, high deductibles and gaps in coverage can mean your plan falls short.

  • For people without insurance
    See top-rated doctors in your community for a transparent price. Easy online booking and payment mean you get the best care without the usual frustrations.

About telehealth appointments

Telehealth appointments also called telemedicine are medical visits that take place over face-to-face real-time video with fully licensed medical professionals including doctors or nurse practitioners.

Telehealth appointments are medical visits that allow you to speak to a doctor or health care provider online or through a phone call. They allow you to access quality care right from home, often at a better price. Doctors on Sesame provide high-quality care over video, including screening for COVID-19, diagnosing your eczema, treating erectile dysfunction, crafting a treatment plan to fight depression, and so much more. To get the most out of your visit, make sure you are in a well-lit space with a solid wifi connection.

After you book a video appointment, you will receive both an initial confirmation and a reminder via email and text.

There are three ways in which a video visit can be accessed:

  • Select "Join virtual appointment" from the booking confirmation email.
  • If you have an existing account or created one at purchase, log in at sesamecare.com, navigate to 'My appointments,' and select "Join virtual appointment."
  • Click the link in the text message sent to you 15 minutes prior to your scheduled appointment time.

We suggest using Google Chrome, Firefox, or Safari to connect to your visit.

Your booking confirmation will include a link to the video appointment. If you have not received a booking confirmation email, please contact Sesame Customer Support at +1 (877) 947-6411 or support@sesamecare.com.
If your provider has not joined the visit within 20 minutes of your appointment time, please contact Sesame Customer Support at +1 (877) 947-6411 or support@sesamecare.com.
If you do not have access to a camera, please contact Sesame Customer Support at +1 (877) 947-6411 or support@sesamecare.com. While many visits can be conducted via phone, it cannot be guaranteed with purchase.
The service name and details will clarify if the appointment you’re booking is via video.
National lab chains will still accept standard lab orders via fax or online portal. Please confirm with the lab regarding scheduling for in-person collection. COVID-19 lab orders are generally not being collected at Quest and LabCorp locations.

Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments. Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.

Providers are able to issue notes, referrals, lab orders, or other paperwork when deemed appropriate. Providers are not able to assist with worker's compensation, FMLA, disability, or insurance paperwork. In-person care is sometimes required to obtain paperwork from a provider.

Inclusions and exclusions can be viewed prior to booking in the service details.

Work note or other paperwork requests must be shared before or at the time of service. Sesame is unable to facilitate paperwork requests after completion of the visit.

Sesame is unable to provide paperwork specific to requirements for filing insurance claims.

Sesame providers are unable to prescribe controlled substances, including narcotics, through virtual visits. These prescriptions may be prescribed in an office setting and require in person care, if deemed clinically appropriate.
After booking your telehealth appointment on Sesame, you will receive a link to test the phone, tablet, or computer where you will speak with your provider. Sesame will send you a unique and secure webpage for you to access your telehealth appointment directly from your web browser. In the rare case that you run into any technical issues, our friendly support team is available to walk you through any challenges.
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