Telehealth appointments are medical visits that allow you to speak to a doctor or health care provider online or through a phone call. They allow you to access quality care right from home, often at a better price.

Doctors on Sesame provide high-quality care over video, including screening for COVID-19, diagnosing your eczema, treating erectile dysfunction, crafting a treatment plan to fight depression, and so much more. To get the most out of your visit, make sure you are in a well-lit space with a solid wifi connection.

After you book a video appointment, you will receive both an initial confirmation and a reminder via email and text.

There are three ways in which a video visit can be accessed:

• Select "Join virtual appointment" from the booking confirmation email.
  
• If you have an existing account or created one at purchase, log in at sesamecare.com, navigate to 'My appointments,' and select "Join virtual appointment."
  
• Click the link in the text message sent to you 15 minutes prior to your scheduled appointment time.
  

We suggest using Google Chrome, Firefox, or Safari to connect to your visit.

Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments. Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.

Providers are able to issue notes, referrals, lab orders, or other paperwork when deemed appropriate. Providers are not able to assist with worker's compensation, FMLA, disability, or insurance paperwork. In-person care is sometimes required to obtain paperwork from a provider.

Inclusions and exclusions can be viewed prior to booking in the service details.

Work note or other paperwork requests must be shared before or at the time of service. Sesame is unable to facilitate paperwork requests after completion of the visit.

Sesame is unable to provide paperwork specific to requirements for filing insurance claims.