Messaging Is Now Available On Sesame

Have you ever left a doctor's appointment and needed clarification on medical advice, wanted peace of mind after experiencing a side effect from a new medication, or realized that you completely forgot to ask a question during your visit? It’s not uncommon to think of important queries after meeting with your healthcare provider - which is why messaging is now available on Sesame!

Messaging is a new virtual service that allows you to message with your healthcare provider through the Sesame Patient portal after your appointment, ensuring that you have access to the right information when you need it the most.

From addressing post-appointment concerns to clarifying uncertainties about treatment plans, this bridge of communication can make a significant difference in your healthcare journey. We’ve addressed some frequently asked questions below about messaging, including response times, utilization and more.

FAQs about messaging on Sesame

What is messaging?

Messaging is a new service on Sesame that allows patients to communicate with their Sesame provider once they book their appointment to address follow-up questions or clarifications about treatment plans, medications and more. The service is offered for all visits and is included in the cost of your visit.

How do I access messaging on Sesame?

Once you’ve booked your visit, you’ll be able to start messaging your provider right away. You can access messages through the Sesame Patient Portal.

If you’d like to upload files or documents for your provider to view, you can upload these by logging into your Sesame account, navigating to the document upload feature, selecting the applicable patient, and then browsing for or dragging and dropping your file(s) in.

How long does messaging last for?

You’ll be able to message back and forth with your provider for up to 3 days after your visit. After 3 days, you will still be able to message your provider. However, their response may be delayed or they might require that you book another visit.

How quickly can I expect a response from my Sesame provider?

Providers generally respond to messages within 24 hours of being sent. In the event of a medical emergency, please contact 911.

What kind of questions can I ask my provider about?

If you have questions about a medication side effect or symptom, forgot to ask your provider something during your visit, need clarification on your treatment plan, or want to touch base about an excuse note discussed during your call, messaging is a great way to get the answers you need in a convenient and timely fashion.

Keep in mind that messaging on Sesame does not replace a visit with a provider, which means that new paperwork requests, refills and changes to prescriptions, or other questions that require comprehensive medical assessment will warrant a virtual or in-person appointment.

It’s also important to note that messaging on Sesame is not intended for emergency medical advice. If you or a loved one is experiencing a medical emergency, call 911 right away.

Are my messages protected?

Yes! Sesame has developed a secure messaging system that is fully compliant with HIPAA regulations, allowing you to share any message with your provider confidently.

Can I use this service to reschedule or change appointments?

At present, patients cannot reschedule or change appointments using the messaging feature. If you have a scheduling question or concern, you can self-cancel if within policy or reach out to Sesame’s Customer Support team to discuss a cancellation and/or refund.

Sesame’s messaging tool is designed to ensure that information and ongoing support are readily accessible after your appointment. It’s health care that’s tailored to your needs, on your schedule. Whether you have a follow-up question, require clarification about your medication or are seeking advice on symptom management - your provider is just a message away.