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Common visit reasons: UTI, sore throat, eczema or rash, back pain, cold and flu symptoms, and more. Available today for patients in .

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FAQs

Doctor Appointment

How does booking care on Sesame work?

Sesame makes it easier than ever to find and pay doctors online directly - allowing you to book an in-person or telehealth appointment in less than two minutes. To get care today, follow these easy steps:
- Search for telehealth or in-person appointments by specialty, condition, or doctor
- Choose a doctor at the right price and time for you.
- Pay for your appointment online at direct-discount prices.
- Before your appointment begins, complete a brief medical history form.
- If you’re seeing a doctor online, click the link sent to your email to join a secure online telehealth appointment. If you’re seeing a doctor in person, go to their office at the time of your appointment.
- If you are prescribed medication and choose medication delivery, it is usually delivered to your home within 2-3 business days. Otherwise, you can select a local pharmacy often with same-day pick-up. Providers on Sesame can prescribe anything medically appropriate, except for the limited set of controlled substances (as defined under the Controlled Substances Act).

What is primary care?

The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital.

What is a primary care physician?

A primary care physician is a medical doctor trained to diagnose, treat, and prevent a wide array of diseases in patients of all ages and backgrounds. Primary care physicians conduct checkups, offer medical advice, provide medical care to the general population, and offer supplemental care with immunizations, vaccinations, and chronic condition management. Primary care doctors are sometimes referred to as family or internal medicine doctors.

What do you see a primary care provider for?

Primary care providers can treat all sorts of conditions and issues. From women's health to sports medicine, PCPs have the training and experience to be able to address a number of health concerns.

Primary care providers can offer:
- Routine checkups
- Annual physical exams
- Immunizations
- Urgent care
- Blood pressure testing (to check for hypertension and heart disease)
- Injury treatment (stitches, casting, splinting)
- Medication prescription
- Medical advice for general wellness


Primary care providers can usually answer most medical questions you may have. If you need a specialist, a PCP can offer a referral for a qualified doctor with the knowledge and expertise to treat you.

What kind of primary care physician should I see?

Primary care physicians can specialize in different medical fields. While most primary care physicians can treat a wide range of conditions, injuries, and illnesses, you may want to receive a specific type of care based on your need, including:

- Family medicine doctor: Family medicine doctors can treat a number of conditions, illnesses, and injuries in patients ranging from children to geriatric patients. Family medicine doctors may receive continued training in pediatrics and obstetrics to be able to treat children and women’s health conditions.

- Internists: Internists specialize in internal medicine for adults. Internists specialize in treating conditions such as asthma, heart disease, diabetes, lung disease, and hypertension.

- Pediatricians: Pediatricians are doctors who specialize in pediatric medicine, or the care of infants and children. Pediatricians can do check-ups for children, provide immunizations, diagnose conditions and illnesses, and prescribe medication.

- Physician assistants: Physician assistants are highly trained health care professionals that have received a Master’s degree and intensive training to be able to work alongside the primary care physician to diagnose, treat, and test for a number of conditions and diseases.

- Obstetrician/ gynecologist: Obstetrician/ gynecologists (OB-GYNs) are specially trained to treat and care for conditions related to women’s health. OB-GYNs help with fertility, childbirth, and issues specifically relating to the health of female reproductive organs.

What do primary care physicians do?

Primary care physicians (PCPs) can diagnose, treat, and help prevent a variety of acute and chronic conditions, including:

Check-ups & Screenings

PCPs can provide the following routine check-up and diagnostic services
- Blood pressure screening
- Heartbeat monitoring (EKGs)
- Lung tests (spirometry)
- Cancer screenings (such as for breast cancer, testicular cancer, colorectal cancer, and prostate cancer)
- Sexually transmitted infections (STIs)
- Development disorder testing


Illness and injury care

Primary care physicians can help treat minor injuries and common illnesses, including:
- Common cold
- Flu
- Asthma
- Migraines
- Urinary tract infections (UTIs)
- Yeast infections
- Rashes
- Broken bone treatment (casting, splints, braces)


Preventative care and general wellness

Primary care physicians can play a key role in preventative care, general wellness, and disease prevention for a range of acute and chronic conditions. A primary care physician can offer medical advice, treat chronic conditions and injury, or refer you to a specialized doctor for further care if needed.

Is a primary care doctor the same as a GP?

People often use the terms "general practitioner," "internist," and "primary care physician" interchangeably, but there are differences between the three. Primary care physicians have extensive training specializing in all-encompassing care and may have completed residencies in family practice, internal medicine, pediatrics, and more. General practitioners (GPs) are trained to treat adults, adolescents, and children.

What types of medical issues can be treated in a primary care consultation?

Primary care consultations are appropriate for a wide variety of symptoms and diagnoses.

How do I find primary care near me?

Right here! Sesame makes it easier than ever to find a real, quality primary care provider in . If you're a new patient looking for health care, it can be hard to know where to start- especially if you don't have an insurance plan.

Sesame works directly with doctors - not insurance companies - so you never have to worry about limited networks or expensive copays. Same-day appointments and telehealth visits available. See the doctor you want to see on your schedule and save up to 60% on health care with Sesame. It's that simple.

How do I choose a primary care consultation?

Choosing a provider for a primary care consultation is an important and personal decision. Browse Sesame to find chiropractors in your area. You can view their experience, education and training, board certifications, languages spoken, and more.

Is family medicine the same as primary care?

In most cases, yes. Primary care is an umbrella term to describe medical care that treats a wide range of health-related issues. Primary care providers (PCPs) are usually the first doctors a patient will see if they aren't feeling well or are looking for a referral. Primary care is divided into two forms of health services: family medicine and internal medicine.

  • Family medicine: Family medicine refers to healthcare provided for the whole family. A family medicine doctor is a primary care provider who mostly offers preventive care like immunizations, checkups, and medical advice. Doctors trained in family practice can treat patients of all ages from pediatrics to geriatrics, so they often act as the healthcare provider for whole families.

  • Internal medicine: An internal medicine doctor (or internist) provides primary medical care for adults only. Internal medicine doctors diagnose and treat a wide range of health conditions for adult patients and provide medical advice to improve general wellness. Internal medicine doctors will offer referrals to a specialist if a patient is dealing with a specific condition.

What's the difference between a PCP and a specialist?

Primary care physicians (PCPs) are doctors trained to be your first point of entry into the health care system. In most cases, PCPs have experience and expertise treating a range of acute and chronic conditions, as well as performing routine check-ups, specialty screenings, and general care services.

Primary care remains one of the most popular fields for doctors and allows doctors and patients to develop close relationships. Primary care physicians can specialize in different medical fields, although most PCPs treat a wide range of acute and chronic conditions, injuries, and illnesses.

Specialists are doctors with advanced training in a particular field, like cancer or women's health. This includes:

  • Family medicine doctor: Family medicine doctors can treat a number of conditions, illnesses, and injuries in patients ranging from children to geriatric patients. Family medicine doctors may receive continued training in pediatrics and obstetrics to be able to treat children and women’s health conditions.

  • Internists: Internists specialize in internal medicine for adults. Internists specialize in treating conditions such as asthma, heart disease, diabetes, lung disease, and hypertension.

  • Pediatricians: Pediatricians are doctors who specialize in pediatric medicine, or the care of infants and children. Pediatricians can do check-ups for children, provide immunizations, diagnose conditions and illnesses, and prescribe medication.

  • Obstetricians/gynecologists: Obstetrician/ gynecologists (OB-GYNs) are specially trained to treat and care for conditions related to women’s health. OB-GYNs help with fertility, childbirth, and issues specifically relating to the health of female reproductive organs.

Sesame offers personalized, quality care with doctors and specialists who treat patients in . From women’s health to family medicine, doctors on Sesame can provide care through in-person or video visits at prices up to 60% less than what you’ll find anywhere else.

What conditions can be diagnosed during an in-person doctor visit?

Most in-person doctor visits booked through Sesame will connect you with a primary care provider (generally a family medicine practitioner or internal medicine doctor). During an in-person doctor visit, these health care providers can test or screen for conditions such as:
-Heart disease
-High blood pressure (hypertension)
-Cancers (such as skin cancer, breast cancer, prostate cancer, colorectal cancer, and testicular cancer)
-Diabetes
-Obesity
-Sexually transmitted infections (STIs)
-Lung health
-Depression and anxiety


Should you need to see a specialist, these providers can refer you to the proper care team, and guide you on the next steps.

If during your visit, your doctor determines that you may require a prescription for a new or existing condition, they can write you one during your appointment for as little as $5, with free delivery to your home. Note that all prescriptions are at the discretion of your health care provider.

When should I book an urgent visit?

Urgent visits are recommended for non-life-threatening conditions. If you are experiencing a medical emergency or any life-threatening symptoms, call 911 immediately.

Urgent care providers on Sesame can help with a wide range of non-life-threatening conditions, including: - Minor illness (cold & flu)
- Sore throat
- Pain from sprains
- UTIs
- Lacerations (cuts)
- Questions about vaccinations and COVID-19
- Infections (skin, ear, eye, bladder, sinus, and more)


Whether you're looking for a primary care physician or a specialist, Sesame offers urgent care services at affordable prices. Skip the long wait times at walk-in clinics and get the quality care you need by booking an in-person or video visit with top-rated healthcare providers in . Save up to 60% on your urgent medical care needs with a convenient appointment on Sesame.

Should I see a doctor in-person or online?

It depends. Telehealth platforms like Sesame make it easier than ever to see a doctor online from the comfort of your home through virtual visits. These are real-time video chats with doctors and providers that are used to address symptoms, discuss prescriptions, and screen for health care conditions. Telehealth (also known as telemedicine) is a convenient way to see a health care provider without requiring the commute and waiting rooms of office visits.

In-person visits, however, are vital health services. Certain conditions and specialty care services cannot be diagnosed or performed via a telehealth visit. Lab testing, for instance, often requires an in-person appointment at a doctor's office. Similarly, some physical exams, chronic condition consultations, and urgent care needs require in-person care. Some patients feel more comfortable receiving their care through in-person doctor visits, and many telehealth services require in-person visits before a condition can be definitively diagnosed.

Health care marketplaces like Sesame offer both in-person and virtual care options. If you're unsure whether or not you need to see a provider face-to-face, we recommend that you book a video doctor visit to discuss your concerns and talk through any symptoms you may be experiencing. If an in-person doctor appointment is required, you can easily book a visit through Sesame's scheduling platform.

What is a video urgent care visit?

Video urgent care visits are telemedicine visits for any urgent needs. While most urgent cares may charge you $125 or more for a walk-in visit without insurance in , you can see a doctor on Sesame for something urgent for as low as $35 depending on your location. Doctors, primary care physicians, and NPs on Sesame offer quality care for a range of urgent needs, like sore throats, sprains, questions and concerns about coronavirus, UTIs and other infections, and other non-life-threatening conditions. Nope, it's not too good to be true. It's healthcare the way you wish it would be: simple and affordable.

What conditions can be treated over a video urgent care visit?

You can address a range of conditions during a video urgent care visit, including colds, UTIs, vaginal infections, rashes, and severe skin irritation. You can also ask the doctor questions about the COVID-19 vaccines and STD testing and speak about any general concerns you have about your health. During the coronavirus pandemic, many urgent cares have offered rapid testing, antibody testing, and more COVID-19 testing options. While you can't be tested for COVID-19 over video, Sesame does offer video COVID-19 screenings as well as in-person testing across the country.

What should I bring to a video urgent care visit?

Come prepared to discuss any symptoms or conditions you may be experiencing, as well as any questions you may have for your doctor. During your visit, your doctor will likely ask about your medical history, your symptoms, or any underlying conditions, as well as any medication you may currently be taking.

What is a telehealth appointment?

Telehealth appointments also called telemedicine are medical visits that take place over face-to-face real-time video with fully licensed medical professionals including doctors or nurse practitioners.

Why would I use telehealth instead of an in-person visit?

Telehealth is primarily used to increase access to quality health care for individuals around the world. Many people have a hard time finding a quality clinic, or do not have the time to sit in waiting rooms before an appointment. Currently, the coronavirus pandemic has made people nervous about office visits. Telehealth can help calm these anxieties by letting you receive your routine check-up or discuss non-urgent symptoms without having to leave home.

What types of telehealth care can I book through Sesame?

It is up to the provider to determine what services they offer through a virtual appointment. Examples of care you can find on marketplaces like Sesame include:
- Primary care
- Urgent care (for conditions such as rashes, sore throat, migraines, UTIs, and more)
- Sexual health consultations
- Mental health consultations
- Chronic condition management
- Dermatology consultations
- Prescription refills
- Pediatric care


If you are experiencing a medical emergency, do not use telehealth. Instead, call 9-1-1 or go to your nearest emergency room immediately.

How do I book a telehealth appointment?

To book a virtual visit through Sesame, visit Sesamecare.com. Use our search bar to look up the issue you may need addressed (such as "Prescription Refill", "Sore Throat", or "Urgent Care"). From there, you can browse relevant providers and our transparent prices to find the clinician or doctor that you want to see - at the price you want to pay. You can look at that provider's availability to schedule a virtual visit that works for your schedule. Finally, pay for your appointment upfront and wait for the booking confirmation email to get the link to your appointment.

What are some benefits of telehealth and video visits?

Over the past few years, telehealth has transformed the healthcare landscape giving patients better access to quality doctors and providers. Still, some may be unfamiliar with telehealth and its benefits.

In the simplest terms, telehealth is a means of managing your health with the use of digital platforms, video, and virtual consults with doctors and providers. This includes:

Virtual appointments: the ability to see your doctor virtually with video consultations. This is perfect for both new patients and those with ongoing appointments that don’t require an in-person visit. Despite what you may have heard, many conditions can actually be treated over video, including toothaches, moles, warts, UTIs, other vaginal infections, and more.

Correspondence between doctors: By promoting faster, more efficient means of communication, telehealth allows for doctors to better coordinate and address patient needs.

Virtual health records: Apps, sometimes called personal health record systems (PHRs) allow for the viewing of health care records from a web-enabled device.

Remote Monitoring: Apps that upload medical information, such as lung function, blood pressure, and blood glucose readings, so that your doctor can monitor you virtually.

Do I need health insurance to book telehealth services?

Nope! Sesame connects patients directly to doctors through our easy-to-use booking platform. That means you can get great care with top-rated health care providers without involving insurance companies. Skip the costly co-pays and premiums when you book a doctor's appointment through Sesame. Prices on Sesame are transparent, and payment is easy. In many cases, you can pay for your visit with a one-time upfront cash price - usually 60% less than what you'll find through insurance networks. So, not only are you saving money, but you're also getting the best care available from the comfort of your own home.

Can I get quality treatment during my telehealth appointment?

Yes! Providers on Sesame meet the highest standards of quality. Many medical conditions can be immediately and conveniently diagnosed during a telehealth appointment.

How can I prepare for my telehealth appointment?

After booking your telehealth appointment on Sesame, you will receive a link to test the phone, tablet, or computer where you will speak with your provider. Sesame will send you a unique and secure webpage for you to access your telehealth appointment directly from your web browser. In the rare case that you run into any technical issues, our friendly support team is available to walk you through any challenges.

Is there anything doctors on Sesame won’t treat?

Any service listed on Sesame can be treated by doctors on the platform. Any specific exclusions to an appointment can be found in the service description. Telehealth appointments will not result in a prescription for controlled substances. If you are looking for a prescription for controlled substances, you should find a local clinician with whom you can establish an in-person relationship.

Can I book a follow-up appointment or additional services with Sesame?

Yes. Sesame offers a range of follow-up care, services, and specialist consults at clear, affordable prices. Get an MRI or X-ray for your sprained wrist. Talk to a therapist about how you're feeling. Or find a dermatologist to treat your rash. From primary care and prescription refills to dermatology and dentistry, clinicians on Sesame can help you treat and manage just about any condition.

Can my provider prescribe medication?

Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments. Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.

Can you get a prescription online?

Sesame makes it easier than ever to get a prescription or refill a prescription from the comfort of your own home! To discuss a new prescription or refill, book a video visit with a doctor on Sesame. Physicians on Sesame can prescribe drugs that help treat infections, allergies, high blood pressure, and more.

Note that doctors on Sesame cannot prescribe controlled substances.

Plus, because Sesame works to set prices directly with doctors, you can find visits with doctors at rates up to 60% less than what you’ll find through insurance networks.

Book a video visit on Sesamecare.com based on the health care you need, and pick up a new prescription or existing prescription refill at a pharmacy of your choice. If you don’t want to go pick up a prescription in-person, many pharmacies offer a prescription mail service for home delivery. Your medication will be shipped directly to you. Browse services on Sesame, set up an appointment with a real doctor at your convenience, and get the care you need. It’s simple, convenient, and affordable. Book a visit today!

Can I get a prescription refilled?

Yes, you can book a video or in-person prescription refill appointment in which a provider will review current medications and prescribe a refill if necessary. Search appointments here.

Can I refill any medication over video?

Doctors on Sesame can refill most prescriptions for simple things like medication for diabetes and high blood pressure, antidepressants, birth control, and more. Doctors can't refill controlled substances over video. Yep, even if you've taken it for years.

Can you refill a prescription without a doctor?

Sometimes! Depending on the prescription medication that you need refilled, you may be able to get a prescription refill without direct consultation with your doctor. Based on the medication you need and the state you live in, you might be able to get your prescription refilled online.

Telehealth has made it easier than ever to get in touch with a health care professional for a prescription refill. Sesame offers convenient and affordable 15-minute video visits with real, quality doctors in , so you can refill your prescription without the hassle of going to a doctor's office. It's simple: Search for the care you need, compare prices, and book a refill visit on your schedule.

Note: You cannot refill a prescription for a controlled substance without a doctor's consultation. Doctors on Sesame cannot prescribe narcotics or medication classified as controlled substances.

How quickly can I get a prescription?

Sesame offers urgent same-day video visits with quality doctors for quick relief. Find a doctor, book a visit, get a prescription. Yep, it's that simple. Keep in mind that prescriptions are always at your doctor's discretion.