Sesame’s cancellation policy makes booking, canceling, and rescheduling easy. Sesame will honor a full refund for any of our visits when canceled within the following time constraints:
Virtual visits: cancel up to 3 hours before the scheduled visit
In-person visits: cancel up to 24 hours before the scheduled visit
All other visits (including labs, imaging, and visits that do not have a specific day or time at purchase): cancel up to 10 days after the purchase date once Sesame confirms with the provider that the visit did not take place
We are unable to offer refunds for the following:
1. No-shows or missed appointments
2. Disagreement over the clinical outcome of the visit or not receiving a prescription
3. Surgical procedures with specific scheduling requirements
4. Any request made 10 days after the original purchase date
If you do make a same-day appointment by mistake and need to cancel, Sesame will refund you if you request a cancellation within one hour of completing the purchase.
Email us at firstname.lastname@example.org or call us at 1 (877) 947-6411 between 9 AM and 6 PM Eastern, Monday through Friday, or between 10 AM and 2 PM Eastern on Saturday and Sunday. We'll resolve your questions as quickly as we can.