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Sesame FAQs

Frequently asked questions about telehealth appointments on Sesame

It depends. Telehealth platforms like Sesame make it easier than ever to see a doctor online from the comfort of your home through virtual visits. These are real-time video chats with doctors and providers that are used to address symptoms, discuss prescriptions, and screen for health care conditions. Telehealth (also known as telemedicine) is a convenient way to see a health care provider without requiring the commute and waiting rooms of office visits.

In-person visits, however, are vital health services. Certain conditions and specialty care services cannot be diagnosed or performed via a telehealth visit. Lab testing, for instance, often requires an in-person appointment at a doctor's office. Similarly, some physical exams, chronic condition consultations, and urgent care needs require in-person care. Some patients feel more comfortable receiving their care through in-person doctor visits, and many telehealth services require in-person visits before a condition can be definitively diagnosed.

Health care marketplaces like Sesame offer both in-person and virtual care options. If you're unsure whether or not you need to see a provider face-to-face, we recommend that you book a video doctor visit to discuss your concerns and talk through any symptoms you may be experiencing. If an in-person doctor appointment is required, you can easily book a visit through Sesame's scheduling platform.

Telehealth appointments are medical visits that allow you to speak to a doctor or health care provider online or through a phone call. They allow you to access quality care right from home, often at a better price. Doctors on Sesame provide high-quality care over video, including screening for COVID-19, diagnosing your eczema, treating erectile dysfunction, crafting a treatment plan to fight depression, and so much more. To get the most out of your visit, make sure you are in a well-lit space with a solid wifi connection.

Nope! Sesame connects patients directly to doctors through our easy-to-use booking platform. That means you can get great care with top-rated health care providers without involving insurance companies. Skip the costly co-pays and premiums when you book an online doctor's appointment through Sesame. Prices on Sesame are transparent, and payment is easy. In many cases, you can pay for your visit with a one-time upfront cash price - usually 60% less than what you'll find through insurance networks. So, not only are you saving money, but you're also getting the best care available from the comfort of your own home.

To book an online doctor visit through Sesame, visit Sesamecare.com. Use our search bar to look up the issue you may need addressed (such as "Prescription Refill", "Sore Throat", or "Urgent Care"). From there, you can browse relevant providers and our transparent prices to find the clinician or doctor that you want to see - at the price you want to pay. You can look at that provider's availability to schedule a virtual visit that works for your schedule. Finally, pay for your appointment upfront and wait for the booking confirmation email to get the link to your appointment.

After you book an online doctor appointment, you will receive an email with a link to join the video visit. You will also be able to access this link in another reminder email you will receive 30 minutes prior to the appointment start time, as well as within your account.

Sesame works via a weblink. There is no need to download any software to have a telehealth appointment on Sesame. Sesame works on all modern web browsers.

Over the past few years, telehealth has transformed the healthcare landscape giving patients better access to quality doctors and providers. Still, some may be unfamiliar with telehealth and its benefits.

In the simplest terms, telehealth is a means of managing your health with the use of digital platforms, video, and virtual consults with online doctors and providers. This includes:

- Virtual appointments: the ability to see your doctor virtually with video consultations. This is perfect for both new patients and those with ongoing appointments that don’t require an in-person visit. Despite what you may have heard, many conditions can actually be treated over video, including toothaches, moles, warts, UTIs and other vaginal infections, and more.

- Correspondence between doctors: By promoting faster, more efficient means of communication, telehealth allows for doctors to better coordinate and address patient needs.

- Virtual health records: Apps, sometimes called personal health record systems (PHRs) allow for the viewing of health care records from a web-enabled device.

- Remote Monitoring: Apps that upload medical information, such as lung function, blood pressure, and blood glucose readings, so that your doctor can monitor you virtually.

It is up to the provider to determine what services they offer through a virtual appointment. Examples of care you can find on marketplaces like Sesame include:

  • Primary care
  • Urgent care (for conditions such as rashes, sore throat, migraines, UTIs, and more)
  • Sexual health consultations
  • Mental health consultations
  • Chronic condition management
  • Dermatology consultations
  • Prescription refills
  • Pediatric care

If you are experiencing a medical emergency, do not use telehealth. Instead, call 9-1-1 or go to your nearest emergency room immediately.

Yes, physicians on Sesame are able to prescribe a wide range of medications, which can be useful for infections, allergies and other acute ailments.

Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your physician deems it’s appropriate.

Sesame makes it easier than ever to get a prescription or refill a prescription from the comfort of your own home! To discuss a new prescription or refill, book a video visit with a doctor on Sesame. Physicians on Sesame can prescribe drugs that help treat infections, allergies, high blood pressure, and more.

Note that doctors on Sesame cannot prescribe controlled substances.

Plus, because Sesame works to set prices directly with doctors, you can find visits with doctors at rates up to 60% less than what you’ll find through insurance networks.

Book a video visit on Sesamecare.com based on the health care you need, and pick up a new prescription or existing prescription refill at a pharmacy of your choice. If you don’t want to go pick up a prescription in-person, many pharmacies offer a prescription mail service for home delivery. Your medication will be shipped directly to you. Browse services on Sesame, set up an appointment with a real doctor at your convenience, and get the care you need. It’s simple, convenient, and affordable. Book a visit today!

You can use your phone, tablet, or computer for a telehealth appointment on Sesame. Sesame works on the web through your web browser - Google Chrome, Safari, Microsoft Edge or Firefox. It is easy to connect in just a few seconds with a quality Sesame provider who is ready to listen to your medical concerns.

Sesame supports face to face video communications, but turning on your video is not required if this makes you uncomfortable.

After you book your virtual appointment, your confirmation email will contain the health care provider's phone number. Call the provider ahead of the appointment to let them know that you'd prefer to have your visit over the phone.

Sesame uses Stripe, the most trusted, secure third-party payment platform in the world. Stripe is used by large technology platforms like Lyft, Etsy, and Open Table.

Stripe keeps your payment information for all future purchases on their secure servers and no one else receives access to your payment information.

Sesame telehealth services are available 24/7 in all 50 states and can be used whenever you need to talk to a health care provider about non-emergency health issues, such as allergies, the cold or flu, rashes or certain infections. During the online doctor appointment, your clinician will assess your symptoms and provide a treatment plan, which may include a prescription if deemed clinically necessary.
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