Question 1

How can I refill my medication online?

Accepted Answer

An online doctor or provider on Sesame can refill or refill your medication online during a prescription refill visit! Medications that they can refill include medications for UTIs, mental health, high blood pressure, high cholesterol, diabetes, erectile dysfunction, and more.

If medication is prescribed during your online visit, your provider will send your prescription to your local pharmacy for same-day pickup. You can also have your prescription delivered to your home, if preferred.

Note that providers on Sesame cannot prescribe controlled substances.

Question 2

How many refills can I get from this online prescription refill visit?

Accepted Answer

It depends! Providers on Sesame can typically assist with refilling 1-2 existing prescriptions during a prescription refill appointment. If you request additional medication, your provider may require a longer or additional visit so that there is time to adequately review and assess your medication refill needs.

Question 3

What kind of medications can I get prescribed online?

Accepted Answer

Sesame providers can prescribe and refill a wide variety of prescription medications, including antibiotics, antidepressants, allergy medications, blood pressure medications, birth control, and more. However, they are not able to prescribe controlled substances, such as stimulants, opioids, or benzodiazepines.

Please keep in mind that all prescriptions are issued at the discretion of your provider. If your provider decides a prescription is not necessary, the appointment is not refundable.

Question 4

How much does an online doctor prescription visit cost on Sesame?

Accepted Answer

Sesame's online doctor visits start as low as $34 per visit. If you have a Costco membership, online doctor visits start as low as $29 per visit. If a prescription is determined necessary by a provider, clinicians on Sesame can prescribe medication that helps treat blood pressure, mental health, infections, allergies, cholesterol problems, thyroid conditions, and more.

Question 5

How do I pay for my medication?

Accepted Answer

If your provider prescribes medication, you can choose to have it delivered through an online pharmacy or sent to your local pharmacy for same-day pickup.

If you have insurance, your plan may cover the cost of your medication. If you don't have insurance, you can still save. Just use Sesame’s Rx savings card at your local pharmacy check-out to get up to 80% off your prescription!

Question 6

Do you accept health insurance?

Accepted Answer

No! Sesame is available to everyone regardless of insurance status, and we do not bill health insurance in order to keep prices affordable for all. This means you don’t need to worry about surprise bills, specialist referrals or insurance coverage to access high-quality care.

Question 7

Can I use my health insurance for online prescriptions and refills?

Accepted Answer

Yes, if you do have health insurance and are prescribed medication during your appointment, your prescription may be covered depending on your plan.

When you pick up your medication at your local pharmacy, the pharmacist can check your coverage using the insurance they have on file or the information you provide.

To see if your medication is covered and what your copay will be, you can also check your insurance plan’s drug formulary or contact your insurance provider directly.

Please note that while your Rx may be covered by your insurance, all services on Sesame are cash-pay only, as we do not accept insurance in order to keep prices low and transparent.

Question 8

Do I need proof of a prior prescription?

Accepted Answer

You don’t usually need a previous prescription to get a prescription or refill online. A licensed provider can write a new one after reviewing your health history and symptoms during a telehealth visit. Ultimately, the decision to prescribe medication is up to your provider and whether or not they think the medication is right for you.

However, if you are refilling an existing medication, your Sesame provider may ask you to see a picture of an old pill bottle or see prior prescription records to confirm your medication dosage needs. Your Sesame provider may also be able to look up your past prescriptions from other doctors through a national pharmacy system.

Question 9

Do online doctors and providers on Sesame prescribe controlled substances?

Accepted Answer

No. Clinicians on Sesame can prescribe a wide range of medications as treatment for infections, allergies, and other ailments (such as blood pressure medication).

However, online doctors and online health care providers on Sesame will not prescribe any medication listed as a controlled substance, including opioids, benzodiazepines, stimulants, testosterone, and narcotics.

Question 10

Can I get a prescription without seeing a doctor?

Accepted Answer

A consultation with a doctor or nurse practitioner is legally required to receive a prescription. However, online telehealth visits allow you to get a prescription or refill without an in-person trip to the doctor's office.

While most medications can be prescribed via telemedicine, prescriptions for controlled substances typically require an in-person evaluation. Online providers on Sesame do not prescribe controlled substances.

Question 11

Are online prescription refill appointments available 24/7?

Accepted Answer

Yes, online prescription refill appointments on Sesame are available 24/7 in all 50 states. You can book these visits whenever you need to talk to a health care provider about a new prescription or prescription refill.

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