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FAQs

Have more questions about online prescription refill visits on Sesame?

Medically reviewed by:Dr. Allison Edwards, MD

Yes, an online doctor or provider on Sesame can write or refill a prescription during your telehealth visit. Clinicians on Sesame can prescribe medications to help treat infections, UTIs, anxiety, depression, allergies, high blood pressure, erectile dysfunction, and more.

If medication is prescribed during your online visit, your provider will send your prescription to your preferred pharmacy for same-day pickup.

Note that providers on Sesame cannot prescribe controlled substances.

It depends! Providers on Sesame can typically assist with refilling 1-2 existing prescriptions during a prescription refill appointment. If you require additional medication, your provider may require a longer or additional visit so that there is time to adequately review and assess your medication needs.

If you’re a new patient, most providers will write a prescription for 30 days and may want to schedule a follow-up appointment to ensure that the medication is effective. If you’re a returning patient, your provider may prescribe for a longer period of time.

Sesame providers can prescribe a wide variety of prescription medications, including antibiotics, antidepressants, allergy medications, blood pressure medications, birth control, and more. However, they are not able to prescribe controlled substances, such as stimulants, opioids, or benzodiazepines.

Please keep in mind that all prescriptions are issued at the discretion of your provider. If your provider decides a prescription is not necessary, the appointment is not refundable.

Sesame's online doctor visits start at just $34 per visit! If a new prescription is determined necessary by a provider, clinicians on Sesame can prescribe medication that helps treat blood pressure, mental health, infections, allergies, cholesterol problems, thyroid conditions, and more.

No! Sesame is available to everyone regardless of insurance status, and we do not bill health insurance in order to keep prices affordable for all. This means you don’t need to worry about surprise bills, specialist referrals or insurance coverage to access high-quality care.

Online prescription visits through Sesame are cash-pay only; we do not accept insurance in order to keep prices low and transparent.

However, if you do have health insurance and are prescribed medication during your appointment, your prescription may be covered depending on your plan. When you pick up your medication at your pharmacy, the pharmacist can check your coverage using the insurance they have on file or the information you provide.

To see if your medication is covered and what your copay will be, you can also check your insurance plan’s drug formulary or contact your insurance provider directly.

If you are prescribed medication through Sesame’s online weight loss program, your provider can assist with prior authorization requests for GLP-1s and other weight loss medications. Visit our program page for details.

It is helpful to have proof of a prior prescription before your refill visit. Depending on the medication, some Sesame providers may require proof of a prior prescription before refilling it. Your provider may ask to see a picture of an old pill bottle or check for previous prescriptions from another Sesame provider. In some instances, your Sesame provider may also be able to access a national pharmacy system to see prescriptions from non-Sesame providers.

No. Clinicians on Sesame can prescribe a wide range of medications as treatment for infections, allergies, and other ailments (such as blood pressure medication).

However, online doctors and online health care providers on Sesame will not prescribe any medication listed as a controlled substance, including opioids and narcotics.

A consultation with a doctor or nurse practitioner is legally required to receive a prescription. However, online telehealth visits allow you to get a prescription or refill without an in-person trip to the doctor's office.

While most medications can be prescribed via telemedicine, prescriptions for controlled substances typically require an in-person evaluation. Online providers on Sesame do not prescribe controlled substances.

Sesame video prescription refill appointments are available 24/7 in all 50 states and can be used whenever you need to talk to a health care provider about a prescription refill.
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