Question 1

How does Sesame work?

Accepted Answer

Sesame is a new kind of healthcare system where you can book telehealth and in-person care directly with thousands of licensed doctors and specialists at upfront, cash prices.

The key word is “direct.” Direct relationship, direct payment — which means you pay as much as 60% less for the same doctors who would treat you through insurance plans. How is that possible?

Because we removed the middleman. With Sesame, it’s just you + your doctor. No insurance. No deductibles. No co-pays. No third parties processing paperwork, or sending you bills that say: "this is not a bill." The price you see is the price you pay.

It’s simple, affordable, and accessible (the way health care should be).

Question 2

Can I get a new prescription or prescription refill online?

Accepted Answer

Yes, an online doctor or provider on Sesame can write or refill a prescription during your telehealth visit. Clinicians on Sesame can prescribe medications to help treat infections, UTIs, anxiety, depression, allergies, high blood pressure, erectile dysfunction, and more.

If medication is prescribed during your online visit, your provider will send your prescription to your preferred pharmacy for same-day pickup.

Note that providers on Sesame cannot prescribe controlled substances.

Question 3

What is virtual care?

Accepted Answer

Virtual care, also known as telehealth, is a type of medical care that allows you to connect with a doctor or health care provider via video call, phone call, chat, or mobile app.

These visits can help you get health advice, prescriptions and more without going to a doctor’s office, hospital, or urgent care in person.

Question 4

Will my visit be with a licensed provider?

Accepted Answer

Yes, your telehealth visit will be with a licensed healthcare provider (such as a doctor, nurse practitioner, physician assistant, or therapist).

Sesame verifies provider credentials and licensure before allowing providers to see patients, and you can view your provider’s credentials before you book care.

Question 5

What services do doctors provide online?

Accepted Answer

Doctors can provide a wide range of services online, including: - Prescription refills - Urgent care visits (cold & flu, UTIs, COVID, sinus infections, back pain, nausea, sports injuries, wound care, etc) - Primary care visits (doctor’s notes, chronic conditions such as allergies, asthma, diabetes, etc) - Weight loss - Dermatology (acne, eczema, rashes, etc.) - Sexual health (BV, ED consults, at-home STD test kit, etc.) - Women’s health (birth control, vaginal infections, yeast infections, menopause, PCOS, etc.) - Mental health (therapy and psychiatry for anxiety, depression, insomnia, PTSD & more) - Pediatrics (ear infections, strep throat, pink eye, etc.) - & more So while not all health needs (like surgeries, physical exams, or broken bones) can be handled virtually, online telehealth visits can be a convenient way to get care for lots of medical concerns.

Question 6

What kind of medications can I get prescribed online?

Accepted Answer

Sesame providers can prescribe a wide variety of prescription medications, including antibiotics, antidepressants, allergy medications, blood pressure medications, birth control, and more. However, they are not able to prescribe controlled substances, such as stimulants, opioids, or benzodiazepines.

Please keep in mind that all prescriptions are issued at the discretion of your provider. If your provider decides a prescription is not necessary, the appointment is not refundable.

Question 7

Should I see a doctor online or in person?

Accepted Answer

It depends on your needs. Virtual care (telemedicine) is convenient for discussing symptoms, prescriptions, and general concerns. However, some health appointments, like physical exams, surgeries, or certain lab tests, require an in-person visit. If you're not sure what type of medical care to book, start with a virtual visit through Sesame – your provider can advise if in-person care is needed. You can also learn more about telehealth vs in-person care here.

Question 8

Do you accept health insurance?

Accepted Answer

No! Sesame is available to everyone regardless of insurance status, and we do not bill health insurance in order to keep prices affordable for all. This means you don’t need to worry about surprise bills, specialist referrals or insurance coverage to access high-quality care.

Question 9

How do I book an online doctor appointment?

Accepted Answer

To book an online doctor appointment on Sesame, simply use our search bar to look up your health concerns (such as "prescription refill", "weight loss", or "UTI").

From there, simply browse providers, choose a time that works for you, and complete your checkout. You’ll receive a booking confirmation with a link for your video visit, which you can join from your desktop, tablet or smartphone.

Question 10

How do I join my Sesame telehealth appointment?

Accepted Answer

After you book your appointment, you’ll receive a video link via text and/or email. Simply click that link at your scheduled appointment time to join your video visit.

You can join your appointment using your smartphone, tablet, or computer.

- On a smartphone or tablet: Download the Sesame Care app for the best experience.
- On a computer: Just use a web browser like Chrome, Safari, Edge, or Firefox.

While Sesame supports face-to-face video communications, turning on your video is not required if this makes you uncomfortable.

Question 11

Is the cost of medication included in the visit price?

Accepted Answer

No. If your Sesame provider prescribes medication during your telehealth visit, the cost of the medication is not included in your visit price. The price you pay for your prescription depends on your insurance coverage (if you have it) and the pharmacy you choose.

If you don’t have insurance, you can use Sesame’s free Rx savings card to save up to 80% on prescriptions at participating pharmacies, including CVS, Walgreens, Walmart, and Kroger.

Question 12

Is my payment information safe?

Accepted Answer

Sesame uses Stripe, the most trusted, secure third-party payment platform in the world. Stripe keeps your payment information for all future purchases on their secure servers; no one else receives access to your payment information.

Question 13

Where is Sesame available?

Accepted Answer

You can find licensed healthcare providers in all 50 states on Sesame, 24/7. Sesame can be used whenever you need to talk to a health care provider about non-emergency health issues, such as allergies, the cold or flu, rashes or certain infections.

Urgent care visit

Conditions treated

Get a prescription today

Mental Health prescriptions

Medications

Online weight loss

Medications

Mental Health prescriptions

Conditions treated

Common medications

Menopause treatment

PCOS treatment

Pay-per-visit care

Erectile Dysfunction

Medications

Skin care prescription

Conditions treated

Pediatric visit

Conditions treated

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