Sesame is the first-ever healthcare marketplace that allows patients to book directly with licensed doctors and providers at affordable, upfront cash prices — no long wait times, no hidden fees, and no insurance needed. We call it "half-price healthcare."

How? We've stripped away all of the things that mark up the price of your care, like third-party billing fees and insurance middlemen. Instead, patients can book online and in-person care across 36+ specialties, including dermatology, mental health & weight loss, within 1-2 hours at the touch of a button.

Sesame makes it easy to find and pay for care directly, allowing you to book an in-person or telehealth appointment in just a few minutes. To get started, follow these steps:

• Search for telehealth or in-person appointments by specialty, condition, or provider
• Choose a provider at a price and time that works for you
• Pay for your appointment online, upfront
• Complete a brief medical history form before your appointment

At your scheduled time, you’ll either join your telehealth appointment or visit the provider in person, depending on the type of care selected.

Sesame offers full refunds for appointments canceled within the following timeframes:

• Virtual appointments: at least 3 hours before the scheduled time
• In-person appointments: at least 24 hours before the scheduled time
• All other appointments (e.g., labs, imaging, or those without a set date/time): within 10 days of purchase, once the provider confirms the appointment did not take place
• Subscriptions: You may cancel your subscription at any time up to forty-eight (48) hours before the applicable renewal processing date.

To cancel via web:

• Navigate to sesamecare.com
• Click on Account (top right)
• Click on Visits or Programs
• Select the program you’re enrolled in or visit time and date
• Scroll down and click Cancel Appointment or Cancel Program

To cancel your subscription via the mobile app:

• Open the app and go to the Home tab
• Select View Program Details under Treatment Progress
• Navigate to the Program Information tab
• Scroll to Subscription Details
• Tap Manage Subscription
• Log in if prompted and select Cancel Program

To cancel a visit via the mobile app:

• Click the Visits tab
• Select your visit
• Scroll to Visit Details
• Tap Cancel This Visit

Alternatively, you can request cancellation by emailing support@sesamecare.com or calling +1 (877) 947-6411.

If you cancel your subscription, you will continue to have access to benefits through the end of your current billing period. Subscriptions will not renew after cancellation, and prorated refunds are not provided.

Refund Exceptions We are unable to offer refunds for:

• Patient no-shows
• Requests within 24 hours of in-person appointments or 3 hours of virtual appointments
• Requests for specific medications or paperwork that are not accepted
• Surgical procedures with confirmed scheduling
• Labs not completed within 7 days of purchase

You may cancel your subscription at any time. Cancellations can be made either through self-service, by emailing support@sesamecare.com, or by calling +1 (877) 947-6411.

If you are canceling an active subscription and your subscription term has not yet expired, you may continue to use your subscription benefits until the end of your current billing cycle. Once you cancel, you will no longer be billed for future periods. Partial refunds are not available.

Telehealth appointments are medical visits that allow you to speak to a doctor or health care provider online via video call. These visits allow you to access care at home or on-the-go, often at a better price.

Doctors on Sesame provide high-quality care over video, including everything from treating the common cold to crafting a treatment plan to fight depression, and so much more. To get the most out of your visit, make sure you are in a well-lit space with a solid WiFi connection.

After you book a video appointment, you will receive both an initial confirmation and a reminder via email and text.

There are three ways in which a video visit can be accessed:

1. Select the Join virtual appointment button in your booking confirmation email. If you have an existing account or created one at purchase, log in at sesamecare.com, navigate to My appointments, then select Join virtual appointment.
2. Click the link in the text message sent to you 15 minutes prior to your scheduled appointment time.
3. Log into your Sesame account through the mobile app or web browser, and join your visit from there.

If you're using a web browser, we suggest using Google Chrome, Firefox, or Safari to connect to your visit.

If you didn’t receive your visit invite, you can still access your appointment details directly through your account.

On web:

• Log in to your account
• Click your profile icon in the top right corner
• Select Visits from the dropdown menu
• You will see both upcoming and past visits there

On mobile app:

• Open the app
• Tap More
• Select Visits
• You will be able to view your upcoming and past visits from there
  

If you still can’t locate your visit after following these steps, please contact Sesame Customer Support for further assistance.

If your provider is unable to attend the visit, you’ll have the option to either reschedule by selecting a different provider or you can choose another time with the same provider.

Alternatively, you will be given the option to request a full refund if that's what you'd prefer.

If you need assistance with scheduling, please contact Sesame Support by emailing support@sesamecare.com, or by calling +1 (877) 947-6411.

All lab orders are submitted by Sesame providers. If you need a lab order, you'll first need to book a visit with a Sesame provider of your choosing.

To book an appointment with a provider in your state, you can use the link here. Please confirm your location in the top right corner of the page.

Please note that providers may issue lab orders when clinically appropriate. Since this is determined after an assessment, lab orders are not guaranteed with the purchase of an appointment.

Yes, physicians on Sesame can prescribe a wide range of medications, which can be useful for infections, allergies, and other acute ailments. Please note that they will not prescribe certain drugs, such as narcotics or medications that have been designated controlled substances through telehealth.

Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed if your clinician deems it appropriate.

Providers are able to issue notes, referrals, lab orders, or other paperwork when deemed appropriate. Providers are not able to assist with worker's compensation, FMLA, disability, or insurance paperwork. In-person care is sometimes required to obtain paperwork from a provider.

Inclusions and exclusions can be viewed prior to booking in the service details.

Work note or other paperwork requests must be shared before or at the time of service. Sesame is unable to facilitate paperwork requests after completion of the visit.

Sesame is unable to provide paperwork specific to requirements for filing insurance claims.

After booking your telehealth appointment on Sesame, you will receive a link to test the phone, tablet, or computer where you will speak with your provider.

Sesame will send you a unique and secure webpage for you to access your telehealth appointment directly from your web browser or mobile app. In the rare case that you run into any technical issues, our friendly support team is available to walk you through any challenges.

On Sesame you can pay using VISA, MasterCard, American Express, and Discover. You cannot pay by check, money orders, or cash.

If you have a health savings account (HSA) or flexible spending account (FSA), these accounts often include debit cards you can use for purchases. These cards can also be used on Sesame.

Sesame services are paid directly, separate from health insurance.

If your insurance includes a health savings account (HSA) or flexible spending account (FSA), you can use your funds from these accounts to pay for care on Sesame. Some of these plans include a debit card you can use to pay upfront, and others require you to submit your receipt after your purchase. Your booking confirmation will serve as your receipt. Sesame does not provide any additional paperwork.

Providers are unable to assist with insurance claims, including prescriptions.

You can reschedule your appointment if your plans change:

• Virtual appointments: Must be rescheduled at least 3 hours before the scheduled time.
• In-person appointments: Must be rescheduled at least 24 hours before the scheduled time.

If you reschedule within the allowed timeframe, the amount you paid will be issued as a credit to your account, which you can apply toward your next booking.

Reschedule requests made outside of these timeframes may not be eligible for credit.

Sending your prescription to a different pharmacy is simple! Once your Sesame provider submits your prescription, you’ll receive a text message with a link to view your prescription details.

If you’d like to change the pharmacy, simply click the link in the text message and update the pharmacy information directly.

Yes. Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short. Even when you have health insurance, high deductibles and gaps in coverage can mean your plan falls short. If you have insurance, Sesame can help you find great care for less than your deductible and see top-notch doctors without the hassle. Insurance companies make you jump through hoops just to take good care of yourself. With Sesame, you can book whatever you need with our simple online tools.

Please note: Sesame is unable to provide paperwork outside of the booking confirmation to meet requirements for insurance claims.

Yes! Sesame is available to all patients regardless of insurance status. Simply browse Sesame providers, select a price and an appointment time slot that works for you, and get the care you need without hidden fees or surprise bills.

If medication is prescribed during your appointment, you will also receive a prescription discount card that you can show to your pharmacist when you pick up your medication for even more savings.

Sesame is complementary to health insurance, helping you find affordable prices and save money on care for when your plan falls short.

Sesame works directly with doctors to determine the prices for their services while cutting out the middleman of insurance plans. This can lead to prices 60% less than comparable services on an insurance network.

We make an effort to publish all provider reviews. However, if your review includes any of the following information, we may choose to withhold the review:

1. Personal Information: Reviews with personally identifiable information will not be shared. All Protected Health Information (PHI) will be removed before posting the review.
2. Profanity: Reviews with offensive content or profanity will not be posted.
3. Accuracy of diagnosis/ treatment plan: While we encourage you to describe your experience with the provider, we don’t publish claims about the accuracy of a provider’s treatment or diagnosis.